Main webpage chat box help
I want to thank Steve, the chat box tech person who attempted to help fix my Mk3 printer's "thermal anomaly" issue. The advice he texted me seemed ridiculous and unrelated as I stated my hotend was working from "day 1" and this anomaly issue recently came up. Still, he insisted his answer (move the heat block and nozzle further away from the hotend. I did just that and no difference, as I expected. From the start, I mentioned to Steve I thought the problem was the main board. He never responded to my thought.
So, again, I want to thank Steve for giving me the "go-ahead" / his blessing in jumping ship and purchasing a Bambu Lab 3D printer. Mr. Prusa must be SO PROUD of Steve for Steve's knowledge!
RE: Main webpage chat box help
If you want someone at Prusa to actually read this, send them an email. They don't follow this forum.
If you want Prusa to actually take note and reply, post on Reddit. They seem to take the publicity impact of that channel somewhat seriously.
RE: Main webpage chat box help / Reply
Jurgen, thank you for your prompt reply.
My intent wasn't to only have Steve read my post, but anyone so they have knowledge of what a typical chatbox help looks like.
Steve's "fix" for the issue I presented to him was SO OFF BASE. A 7 year old could understand my issue that I wrote in the chatbox. After doing the "fix" that Steve suggested and that "fix" did not return my printer to working order, I went online, ordered a Bambu Lab P1S printer. Maybe others who read what I had gone through will realize, after reading others who've gone through the same experience will jump ship and find another printer that has better customer support. I loved my Mk3 printer, but I am in the process of cannibalizing my printer instead of just leaving it in an unuseable state. I'll be saving the nuts, bolts, rods, sheet bed and other other part of the printer that I can use in the future.
RE: Main webpage chat box help
Jurgen, thank you for your prompt reply.
My intent wasn't to only have Steve read my post, but anyone so they have knowledge of what a typical chatbox help looks like.
Steve's "fix" for the issue I presented to him was SO OFF BASE. A 7 year old could understand my issue that I wrote in the chatbox. After doing the "fix" that Steve suggested and that "fix" did not return my printer to working order, I went online, ordered a Bambu Lab P1S printer. Maybe others who read what I had gone through will realize, after reading others who've gone through the same experience will jump ship and find another printer that has better customer support. I loved my Mk3 printer, but I am in the process of cannibalizing my printer instead of just leaving it in an unuseable state. I'll be saving the nuts, bolts, rods, sheet bed and other other part of the printer that I can use in the future.
I briefly hung out on the Bambu Labs forums because I was also thinking of "jumping ship" at one point. I did find on there people having problems with their H1C printers etc, connecting with BL support, getting nowhere or weird responses (or in some cases no responses) and then coming back to the forum for advice.
An MK3 printer in people years is like 80.
Anyway, I'm sure you'll be happy with your purchase. Like when I sold my Honda and bought a Tesla.
RE: Main webpage chat box help
I briefly hung out on the Bambu Labs forums because I was also thinking of "jumping ship" at one point. I did find on there people having problems with their H1C printers etc, connecting with BL support, getting nowhere or weird responses (or in some cases no responses) and then coming back to the forum for advice.
Yes, that was my impression too when I checked out some Bambu forums a year ago, before ordering my P1S. (Which I ended up returning unopened since Bambu announced their firmware restrictions just while my printer was in shipment.) With Bambu support you get the same standard repertoire of suggestions, the "please do this and send a photo as proof", and other jumping-through-hoops as I experienced with Prusa -- but the turnaround times are longer since it is via email only.
But I can relate to Prusa support being a frustrating experience at times. When I discussed my Core One's problem with different pitches on the three Z lead screws with support, I had to go out and buy a small spirit level, so I could take the video they insisted on, to prove to them that the heat bed's tilt actually changed while moving. They ignored the data I had sent them earlier, which clearly showed the deviation. And in the second round it was a different technician who insisted on explanations which clearly did not match the observed behavior and measurements I had shared with them.
In Prusa's defense, third time was a charm and they eventually provided a more generous set of replacement parts than I had asked for.