Main webpage chat box help
I want to thank Steve, the chat box tech person who attempted to help fix my Mk3 printer's "thermal anomaly" issue. The advice he texted me seemed ridiculous and unrelated as I stated my hotend was working from "day 1" and this anomaly issue recently came up. Still, he insisted his answer (move the heat block and nozzle further away from the hotend. I did just that and no difference, as I expected. From the start, I mentioned to Steve I thought the problem was the main board. He never responded to my thought.
So, again, I want to thank Steve for giving me the "go-ahead" / his blessing in jumping ship and purchasing a Bambu Lab 3D printer. Mr. Prusa must be SO PROUD of Steve for Steve's knowledge!
RE: Main webpage chat box help
If you want someone at Prusa to actually read this, send them an email. They don't follow this forum.
If you want Prusa to actually take note and reply, post on Reddit. They seem to take the publicity impact of that channel somewhat seriously.
RE: Main webpage chat box help / Reply
Jurgen, thank you for your prompt reply.
My intent wasn't to only have Steve read my post, but anyone so they have knowledge of what a typical chatbox help looks like.
Steve's "fix" for the issue I presented to him was SO OFF BASE. A 7 year old could understand my issue that I wrote in the chatbox. After doing the "fix" that Steve suggested and that "fix" did not return my printer to working order, I went online, ordered a Bambu Lab P1S printer. Maybe others who read what I had gone through will realize, after reading others who've gone through the same experience will jump ship and find another printer that has better customer support. I loved my Mk3 printer, but I am in the process of cannibalizing my printer instead of just leaving it in an unuseable state. I'll be saving the nuts, bolts, rods, sheet bed and other other part of the printer that I can use in the future.
RE: Main webpage chat box help
Jurgen, thank you for your prompt reply.
My intent wasn't to only have Steve read my post, but anyone so they have knowledge of what a typical chatbox help looks like.
Steve's "fix" for the issue I presented to him was SO OFF BASE. A 7 year old could understand my issue that I wrote in the chatbox. After doing the "fix" that Steve suggested and that "fix" did not return my printer to working order, I went online, ordered a Bambu Lab P1S printer. Maybe others who read what I had gone through will realize, after reading others who've gone through the same experience will jump ship and find another printer that has better customer support. I loved my Mk3 printer, but I am in the process of cannibalizing my printer instead of just leaving it in an unuseable state. I'll be saving the nuts, bolts, rods, sheet bed and other other part of the printer that I can use in the future.
I briefly hung out on the Bambu Labs forums because I was also thinking of "jumping ship" at one point. I did find on there people having problems with their H1C printers etc, connecting with BL support, getting nowhere or weird responses (or in some cases no responses) and then coming back to the forum for advice.
An MK3 printer in people years is like 80.
Anyway, I'm sure you'll be happy with your purchase. Like when I sold my Honda and bought a Tesla.
RE: Main webpage chat box help
I briefly hung out on the Bambu Labs forums because I was also thinking of "jumping ship" at one point. I did find on there people having problems with their H1C printers etc, connecting with BL support, getting nowhere or weird responses (or in some cases no responses) and then coming back to the forum for advice.
Yes, that was my impression too when I checked out some Bambu forums a year ago, before ordering my P1S. (Which I ended up returning unopened since Bambu announced their firmware restrictions just while my printer was in shipment.) With Bambu support you get the same standard repertoire of suggestions, the "please do this and send a photo as proof", and other jumping-through-hoops as I experienced with Prusa -- but the turnaround times are longer since it is via email only.
But I can relate to Prusa support being a frustrating experience at times. When I discussed my Core One's problem with different pitches on the three Z lead screws with support, I had to go out and buy a small spirit level, so I could take the video they insisted on, to prove to them that the heat bed's tilt actually changed while moving. They ignored the data I had sent them earlier, which clearly showed the deviation. And in the second round it was a different technician who insisted on explanations which clearly did not match the observed behavior and measurements I had shared with them.
In Prusa's defense, third time was a charm and they eventually provided a more generous set of replacement parts than I had asked for.
RE:
I interacted with support twice. The first time was because they sent me a defective satin sheet. The powder coating was clearly defective and had I sent detailed photos showing where on the sheet there were ripples in the coating. It still took 3 weeks of back-and-forth before they sent me a new sheet. The second time I was constantly getting the nozzle cleaning failures. Another several rounds of back and forth with support and they were going to send me a new load cell. When I mentioned the work-around of turning off the nozzle heater before probing or the fix of twisting the heater wires that I learned on these forums, they were dismissive and said that there was obviously something wrong with the load cell and they would send me a new heat sink assembly. Of course that didn't make any difference. Another interesting fact was they were not allowed to recommend any g-code work-arounds. Maybe they didn't want me (somehow) damaging my printer.
Afterwards, I just decided that the best place to get support was here.
I know so much about my printer now that if I weigh having to ping-pong with support on something to get a warranty replacement vs just buying the replacement part and doing it myself, I'd probably do the later.
RE: Main webpage chat box help
Was going to add that I know so much about the internals of my printer and how to fix it, that unless I need free replacement parts, I don't really need to interact with support. How many Bambu Lab owners can say the same I wonder?
RE: Main webpage chat box help (replay to all above)
Thank you, Jurgen & hyiger, for both replying to my issue and moving forward.
Yes, my printer is old and I expected hicups along the way due to age. What I originally posted was someone at Prusa, especially their help/chatbox who is there to HELP with issues like mine, but sadly, I must have gotten a replacement tech while the real tech might have been out to dinner or in the bathroom. I did NOT feel comfortable with the response Steve (the supposed tech) gave me as a "fix." He did NOT take into account my thoughts (partially defective main board) as to what the problem might be.
As for thoughts from you guys regarding Bambu Lab....I know on 3D printer manufacturer is perfect, but by sheer numbers of positives, Bambu Lab seems to be leading the pack. As for my choice, the P1S, that too, seems to be the winner among Bambu Lab order volume. In the past (and still have them sitting around, using them now that my MK3 is dead, are a Creality CR-7 and a CR-10, both are good, but they don't have bed leveling. So, time will tell, once I receive and use the new P1S printer which I'll received mid to late January 2026. I've never been into multi-color prints. On past occasions I've stopped/paused my MK3 printer to change filament colors, which is a simple and waste-free way to go.
I remember a face to face with Mr. Prusa back when he actually came and represented his printers at CES Las Vegas, before his company became popular. At the time, there wasn't any feedback from others regarding Prusa, so I had no way of knowing the quality. I do remember, he/Josef Prusa was a gentleman in his presentation to me of his product....circa 2016.
Again, thanks for your thoughts......happy holidays to you guys, Jurgen and hyiger,
Regards,
Bruce