Main webpage chat box help
I want to thank Steve, the chat box tech person who attempted to help fix my Mk3 printer's "thermal anomaly" issue. The advice he texted me seemed ridiculous and unrelated as I stated my hotend was working from "day 1" and this anomaly issue recently came up. Still, he insisted his answer (move the heat block and nozzle further away from the hotend. I did just that and no difference, as I expected. From the start, I mentioned to Steve I thought the problem was the main board. He never responded to my thought.
So, again, I want to thank Steve for giving me the "go-ahead" / his blessing in jumping ship and purchasing a Bambu Lab 3D printer. Mr. Prusa must be SO PROUD of Steve for Steve's knowledge!
RE: Main webpage chat box help
If you want someone at Prusa to actually read this, send them an email. They don't follow this forum.
If you want Prusa to actually take note and reply, post on Reddit. They seem to take the publicity impact of that channel somewhat seriously.