Knock Knock.... Just a little status update, anyone home?
Greetings all;
For those who have joined after 2024 (or is it 2023?) you might not know who I am. My name is Shane and I work for Prusa. Previously I was the Forum admin and I switched departments and the role was assigned to someone else. Just recently I switched yet again (yeah I know, I know... I get bored easily after X amount of years) and with this recent switch, Forum Admin is back as one of my responsibilities.
So after 2 (or 3) years of being away, there is a lot of things I need to go through, so I am going to need some time, but I do see a good deal of posts about the current state of the forum and that somethings need to be worked on. I wanted to write that I do see your posts and I will take them to the correct people and see what can be done. Unfortunately this is something that I can not fix myself, or something that is a quick and easy thing, but I can say I will follow it up and see what options there are.
One thing I would like to also focus on for the forums is improving the community aspect of the forums and increase it's use so it is not just a place for people to come to for help with a problem, but also to be kept up to date with what the company is doing, what we are posting on other sites, and maybe some forum exclusive things. The idea is to make the forum what the community would like it to be.
I know there are posts out there with requests to the forum users asking what they would like to see, but some of them are old and I would like to have a new post with updated requests and combine them with the older ones.
So with that... what would you like to see in the forums (besides the tech issues with the forums.... I know). New sections? Options? Contests?
Shane (AKA FromPrusa)
RE:
- Definitely more presence from Prusa on these forums is needed.
- With the soon to be available INDX, having a separate section for that under the Core One would be great.
- Perhaps a specific section on filaments would be useful.
- A database of filament settings for Core One, MK4S, XL etc. With maybe a yelp-style user review and feedback. Although this probably belongs more in Printables than here
- Refactor the software areas: PrusaConnect, PrusaLink, PrusaSlicer.
RE:
- Stable operation of the forum, without the daily periods of extremely sluggish behavior.
- Avoid the random auto-logouts. I still have not figured out when they occur, but for me it's at least once per day. When I look at a particular post, realize that the forum has logged me out again and I log back in, I get sent back to the root of the forum hierarchy, losing the post I'm looking at -- quite annoying.
- Avoid the random language changes. Sometimes system messages suddenly come back in a different language, often Czech I think, but I have seen other languages too.
- Give users control over email notifications!! Currently, as soon as one makes a post to a thread, one is auto-subscribed to the thread, sometimes resulting in a deluge of emails if it's a busy thread. User accounts need a global setting whether emails are wanted or not.
Oh, and welcome back! Great to see that Prusa is taking an interest in the forum again.
Welcome back.
No contests, definitely no contests and no 'rewards' for posting - contests and Prusameters have destroyed Printables as a useable resource to the point that you will find posts on here about how to remove the Printables tab from PrusaSlicer.
Merging many of the forums would help reduce the number of near-duplicate threads - most issues apply equally to several printer variants and many to all.
Please make the software accept .3MF file attachments.
And greatly improve search...
New forums? We have nowhere obvious to discuss designing for printability or incorporating mechanical and electronic parts into prints.
And if you know who is in charge of the once but no longer useful Printables - please drag him or her into the forums as there are a few of us who would like a word...
Cheerio,
RE: Knock Knock.... Just a little status update, anyone home?
No contests, definitely no contests and no 'rewards' for posting - contests and Prusameters have destroyed Printables as a useable resource to the point that you will find posts on here about how to remove the Printables tab from PrusaSlicer.
+++++++++ 100% agree
Off topic but I am so tired of seeing people upload cones or spheres as original models.
RE: Knock Knock.... Just a little status update, anyone home?
I completely agree with everything stated above.
Transparency and listening to the users of Prusa's products was once a great attribute to Prusa.
There is a tremendous amount of free to Prusa knowledge and problem identification/solving here.
Providing a method to escalate problems back to the product specialists. VS waiting hours to chat with CS over and over and over again, when they are not able to solve complex problems. It is only not effective, but is driving your supporters away.
RE: Knock Knock.... Just a little status update, anyone home?
Make the forum reliable. That includes seeing notifications, subscribing, unsubscribing etc. These functions work at times then don't work. Last 6 months or so NOT working for me. Forum needs to work on all browsers. Lack of reliability is death. PrusaConnect has been down all morning. It will not connect to my systems. I am now looking for a replacement.
I'll repeat what others stated, fix the common login. Once logged in I should be able to access ALL areas in the top menu without re-logging in.
In short all the list of things I was told by support that they had planned to fix on the forum. Just about the time Same Old Shane stopped being admin.
The number of beginners should be growing. They don't need dhigh end discussions, they need daily or weekly tutorials on key subjects. Then keep the tutorials up to date. Youtube based is fine, as long as there is an ongoing plan. For new users 3D printing can be very confusing. One example I read recently. A user tried to take the system out of the box and use it without cleaning the print sheet with mild soap and water. Everything failed to stick. Too often we think 3D printing is like selling cars in 2026. It is more like selling cars in 1920, you also need to teach people how to drive.
Instead of telling people to go to github to report problmes, put Github links in each of the main areas menus. MK4, Coreone etc should all have the proper github link.
RE:
I tend to get lost in technical rabbit holes, but the community aspect is really important to me. Facebook just disappeared me after eleven years with no recourse and for no sensible reason, so I can't use the Prusa group there. There are so many forums here for every Prusa printer ever made, but a social area would be nice. A deep engineering level forum on printing in general would also be really cool. A Google search usually find what I want here, but the location of many bits of information still eludes me.
RE: Knock Knock.... Just a little status update, anyone home?
Thanks Shane. So good to hear Prusa sees value in this community also.
For me the technical niggles listed above, plus I'd add that if you follow a link to the forum from a notification email and find you're logged out, when you log back in you should remain in the linked thread, not bounced out to the forum home page. And, can we fix attaching models to your post without zipping them please. Model files should for sure be an allowed format here.
Apologies if this thread starts to overwhelm. It shows you still have a thriving, supportive and keen community here. Welcome home!