Help - Order not showing on account? – General discussion, announcements and releases

JRockerATL916

(@jrockeratl916)

Active Member

Help - Order not showing on account?

I ordered a Prusa Mini in October and paid and have an invoice and reference number but nothing is showing in my shop account. The order isn't there and none of my address or profile information is there. Isn't the order supposed to show on the order history page? I emailed the Prusa support "info" email address yesterday and haven't heard back yet.

Also - when I log into the forum - it defaults to an old account instead of the new account that I set up when I ordered the Mini through the shop site. What is going on and how can I get the forum to default to my new information?

Thanks

Posted : 11/11/2020 1:52 pm

JoanTabb

(@joantabb)

Veteran Member Moderator

RE: Help - Order not showing on account?

Have a word with the chaps on Chat...

regards Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 11/11/2020 2:13 pm

JRockerATL916

(@jrockeratl916)

Active Member

Topic starter answered:

RE: Help - Order not showing on account?

Would you kindly direct me to where this chat is? I only see an email form in the contact us section for the shop and didn't see a link around the forum (?)

Posted : 11/11/2020 2:54 pm

JoanTabb

(@joantabb)

Veteran Member Moderator

RE: Help - Order not showing on account?

@pheonixsd3

Hi,

Chat is on this page...

https://shop.prusa3d.com/en/

but it takes about 5 seconds to appear!

so you have probably looked and moved on before the chat box appeared in the bottom right hand corner...

regards Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 11/11/2020 4:24 pm

JRockerATL916

(@jrockeratl916)

Active Member

Topic starter answered:

RE: Help - Order not showing on account?

Thanks for the help Joan! I'll check out the chat. And I just got word from surrport that everything is fixed and I confirmed it to be good 🙂

Have a great day!

Posted : 11/11/2020 4:50 pm

JoanTabb

(@joantabb)

Veteran Member Moderator

RE: Help - Order not showing on account?

@pheonixsd3

Excellent!

Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 11/11/2020 5:58 pm