Has anyone received any orders from late April  

RE: Has anyone received any orders from late April

Just received my shipping notice. Ordered 4.29.

RE: Has anyone received any orders from late April

Today makes 56 days or 8 weeks for an assembled MK3s, order still in backorder.

RE: Has anyone received any orders from late April

RE: Has anyone received any orders from late April

Someone started a Google docs spreadsheet for tracking the orders. Add your info. and see how other are doing.

https://docs.google.com/spreadsheets/d/1r9yARl4QjmJJYcp1nSAJojfRu_sKQhdGCwfBQ-seHzg/edit#gid=0

RE: Has anyone received any orders from late April

I just reached out to support. It's been exactly 7 weeks since my assembled order and I was advised my order is expected to be shipped in 1.5-2 weeks.

Not really sure how to feel about it. Obviously COVID has impacted everyone, but still disappointing to drop $1k+ and wait 2.5 months to see the the product. My current printer just isn't cutting it anymore.

RE: Has anyone received any orders from late April

 I know great things come to people who wait and your new MK3s will be GREAT! 

ENJOY as this MK3s will amaze you!

RE: Has anyone received any orders from late April

Posted by: @jason3893

Ordered May 10th Mk3S Black&Orange with Powder Coated sheet to the US.

Contact support Fri. June 5th and say it should be shipped at the beginning of the following week.

Mon. June 8th get shipping notice.

 

That throws the whole batching theory out the window and is pretty offensive on Prusa's behalf to the people that ordered earlier with exactly the same items.   🙁

RE: Has anyone received any orders from late April

Posted by: @flyer737

Someone started a Google docs spreadsheet for tracking the orders. Add your info. and see how other are doing.

https://docs.google.com/spreadsheets/d/1r9yARl4QjmJJYcp1nSAJojfRu_sKQhdGCwfBQ-seHzg/edit#gid=0

That spreadsheet makes for some infuriating reading.  🙁

RE: Has anyone received any orders from late April

Both of my orders got shipped, yey:D 
Ordered 16.apr MK3S orange&black with both sheets + MM2S and 27.apr MK3S orange&black with both sheets

RE: Has anyone received any orders from late April

I don't believe the information in the shipping table is anything more than a guess. Continuing to claim it is an estimate is a lie. I believe you are lying because you are incredibly greedy. You know that if you released real information or estimates then you'd take in fewer orders as customers look for a reasonable alternative.

Telling me you don't have time to give me a little information to keep me from being on the edge of my seat every single day when you've been sitting on my thousand dollars for a printer worth ~$400 of parts. You've missed the dates you set three times (four if you count the customer support chat in week 6) now and made it my responsibility to keep track of it. I find that down right disrespectful.

I knowingly purchased this printer because I wanted to support you guys specifically. I knew I could have had a considerably better value ender3 but I chose prusa. Today, I regret that decision.

James

RE: Has anyone received any orders from late April

Although, maybe they are right since it seems that I can't count either. The date was only missed twice, three times if counting the chat. 😫 

RE: Has anyone received any orders from late April

Shipping times just been updated 

MK3S Kit 6 Weeks

MK3S Assembled 8 Weeks

RE: Has anyone received any orders from late April

Posted by: @gero

Both of my orders got shipped, yey:D 
Ordered 16.apr MK3S orange&black with both sheets + MM2S and 27.apr MK3S orange&black with both sheets

 

Support told me my should ship this week, still waiting. Ordered 15.4 MK3S Orange with MMU2S.

RE: Has anyone received any orders from late April

The spreadsheet post was really informative.  I encourage others to enter their data into it.  It seems the orange and black printer with one sheet and no extras is the best place to be. My order was placed May 11.  My best guess is next week they will start processing early May orders based on material and labor availability.   This leads me to believe that my shipment will go out the following week.

RE: Has anyone received any orders from late April

Well, after some back-and-forth with customer support, they finally figured out my payment issues (they "found" my payment, which had apparently not been linked to my order automatically. Not even sure how that would happen, especially since it didn't say anything about a missing payment up until about one-two weeks ago...) and it shipped yesterday.

I still find it ridiculous that they had no automated system in place to notify either them or me about a potential issue with my order, and that they'd be content to just let it sit untouched for over 13 weeks without any feedback. Extremely frustrating when I know I probably would have had the damn thing for a while by now if their system hadn't fucked up.

Customer support isn't very willing to even explain why the issue occured in the first place, much less knocking a few euros off of the shipping cost (which, I feel, would be pretty appropriate at this point...).

RE: Has anyone received any orders from late April

The most recent update at https://help.prusa3d.com/en/article/shipping-information_2297#current-lead-times-for-placed-orders puts existing orders at 6 weeks. The language is now pretty confusing - "Current lead times for placed orders". Does that mean 6 weeks from now? Or do they mean "Current lead time for order placed today"? I'm especially confused because the MMU2S is now 3-4 weeks - if that's from 'time placed', my order would have shipped weeks ago, but if it's from 'now', then that means I've been misled by support and their 2 week timeline given last week.

I see that they're trying, but just seems like they're a bit out of their depth and not really in touch with the frustrations.

RE: Has anyone received any orders from late April

@joerepac

Not sure how you came to that conclusion?

There are people that ordered basic kits back in April that are still awaiting shipping, yet people that ordered the same thing 2 weeks later have already had their's shipped and delivered.

RE: Has anyone received any orders from late April

It does seem that every time i look at the shipping table the delivery times go up...Going to stop checking it is depressing.

RE: Has anyone received any orders from late April

Ordered MK3S kit orange&black with both sheets to US on May 10th. Shipped June 10th with an ETA of June 12. 

I see the MMU is now available for ordering with a 4-5 week back order. I’ll try my luck with that now. 

RE: Has anyone received any orders from late April

@foobar

Looks like you got lucky. I ordered May 9th and nothing has shipped, and looking at the orders spreadsheet no one else from around the 10th has had theirs shipped either.