Disgusting attitude towards customers
I placed an order on May 13th, as shown in the screenshot I provided. According to the rules, the preparation time is 1-3 business days, and I chose FedEx delivery, which takes 4-5 days. I still have not received this package, and if I do not receive it today, I will lose $500, as these materials were for an order for my customer.
I contacted support via chat on May 17th to inquire about my package and was told that it had been shipped and that everything was fine. As of May 20th, I still have not received it. You can see in the screenshots the responses I received from support, and I have more screenshots of our conversation.
The actions of customer support have been disrespectful, arrogant, and indifferent, as if the issue were my fault. I demand a fair resolution and respectful treatment.
RE: Disgusting attitude towards customers
Let say you placed order on 13th May and it takes the worst route.
Processing starts at 14th May and takes 3 business days, so it ends as being ready to be shipped on 17th May. If the payment was received.
Now add 5 days (if it was successfully picked on Friday), so it probably should be shipped on Friday this week.
Of course there are various reasons why pacer is delayed - from not being able to put in the truck due to space limits to accidents on the roads, or improperly labeled packages etc, and that can take much longer (happened to have that few times).
Finally, afair you can not request a compensation for your loss in such situations, unless it is in a contract ( frankly speaking I would be surprised if someone from the store would agree for such short time delivery especially when they just can not control certain phases of the delivery process)
See my GitHub and printables.com for some 3d stuff that you may like.
RE: Disgusting attitude towards customers
They shipped it only yesterday after I wrote post on reddit and here! Shame!!!!!!!!