Customer service response
Hi
not getting any response from customer service. Does anyone know of another way than email or Facebook messenger?
RE: Customer service response
Hi,
Chat on the e-shop web page, down-right corner of the page.
MK3s Stock, PS2.3, Fusion360, Debian, Windows 10.
RE: Customer service response
You can also email support at [email protected]. The average response time is 24 - 48 hours. The fastest is using the chat option in the eshop.
Shane (AKA FromPrusa)
RE: Customer service response
Hi,
I have the same problem. Many messages, but No reponse.
PRUSA customer service does not care about its customers. I'm very disappointed.
RE: Customer service response
@martin-14
Have you tried the web chat?
RE:
The web chat has been awesome ! They helped me out immensely during my build. The wait times have been a bit higher than in the past, but that is not a problem because I entertain myself on the internet while I wait. The techs were friendly and very professional. When I needed replacement parts, the shipments were promptly sent and arrived in 3-4 days.
Look for the 'Chat now' in the lower right of the screen
When you click on it, complete the form. 
There is an email address, but that is best used for interactions that do not require discussion.
How to contact us
Make sure you have your order number, invoice, or serial number before contacting Customer support. In case you need technical support, make sure you have Photo and video documentation of the issue.
Our contact e-mail is [email protected]. Through e-mail, our Support is available in English, Czech, Spanish, French, German, Italian, and Polish. The reply time is up to three business days.
LiveChat
We provide full 24/7 English customer support via live chat, which you can find on the bottom right of the e-shop and the Knowledgebase. If it’s missing, make sure cookies are enabled or try using a private/incognito window.
Have you tried the web chat?