Consistent "Wrong Code" error with MFA (Google Auth via 1password)
 
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Consistent "Wrong Code" error with MFA (Google Auth via 1password)  

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Staze
(@staze)
Active Member
Consistent "Wrong Code" error with MFA (Google Auth via 1password)

Anyone else see consistent issues with "wrong code" when using 2FA from Google Authenticator (in my case, 1password)? TOTP time based, so I'm wondering if there's some clock skew somewhere. 

Anyone else see this issue?

Posted : 15/06/2025 3:12 am
1 people liked
Robin_13
(@robin_13)
Reputable Member
RE: Consistent "Wrong Code" error with MFA (Google Auth via 1password)

Read that Google had issues a few days ago due to a bad software update.  May be the issue.  I was trying to setup 2FA on an account and it kept failing.  May have been my problem as well.

 

Posted : 18/06/2025 6:55 pm
devin
(@devin-2)
Member
RE: Consistent "Wrong Code" error with MFA (Google Auth via 1password)

I also continue to experience this issue across all of my devices. The clocks are correct on my devices, so I suspect there may be an issue with how 1Password is calculating the time, or with how the server is keeping time. Most services allow a short extension of the 30s validity window to allow codes submitted at the end of their validity duration to be accepted, but I think Prusa's system is strictly prohibiting codes from being used immediately after the window closes, and something is off.

Posted : 08/08/2025 6:54 pm
Staze
(@staze)
Active Member
Topic starter answered:
RE: Consistent "Wrong Code" error with MFA (Google Auth via 1password)

still happening... thought it got better for a while, but now it's back to not working at all. Had to use a backup code. I swear they have some type of clock drift on their servers...

Posted : 10/09/2025 4:45 pm
Staze
(@staze)
Active Member
Topic starter answered:
RE: Consistent "Wrong Code" error with MFA (Google Auth via 1password)

So, I just figured something out. It appears I can login to account.prusa.com successfully with TOTP, then go to forum and "refresh" and it logs me in. If I try to login to forums directly, I get wrong code. 

Posted : 29/10/2025 3:28 pm
44sunsets
(@44sunsets)
Member
RE: Consistent "Wrong Code" error with MFA (Google Auth via 1password)

I've been getting this problem too (for about a year now) and it drives me nuts. Like Staze noted though, if I reload the original page for printables.com or https://account.prusa3d.com/ then it usually shows me as correctly logged in after that. Very weird.

I'm using 1Password as well, I wonder if there is some kind of compatibility issue with TOTP via 1Password.

Posted : 21/11/2025 5:13 am
Rebecca Nelson
(@rebecca-nelson)
Active Member
RE: Consistent "Wrong Code" error with MFA (Google Auth via 1password)

Yes. In most cases, this happens when the device generating the codes and the server are not perfectly synchronized in time. Try checking if your phone's clock is accurate and if automatic network time is set.

Posted : 27/11/2025 9:24 am
simonnelli
(@simonnelli)
Member
RE: Consistent "Wrong Code" error with MFA (Google Auth via 1password)

I also have this exact problem with 1Password. I even contacted their support but they just stated it is most probably a clock issue with prusas servers.

For now I've turned 2FA off. Not ideal.

Posted : 27/11/2025 8:19 pm
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