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Change email address in account  

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jweaver
(@jweaver)
Honorable Member
Change email address in account

I need to change my email address and saw under "Manage Account" that its not possible.

Is there really no way to do this? Its 2021.. Surely changing email addresses is not exactly rocket science?

I will loose access to my old email address soon, so not being able to change it is not ideal.

 

Can anyone help? Mods or Admin perhaps??

Posted : 01/09/2021 1:15 pm
cwbullet
(@cwbullet)
Member
PM

I would ask @JoanTabb.  Send her a Private Message and she can probably direct you.  She is a moderator that is often very helpful.

--------------------
Chuck H
3D Printer Review Blog

Posted : 02/09/2021 12:30 am
JoanTabb
(@joantabb)
Veteran Member Moderator

This matter should be resolved soon. 

Regards Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 03/09/2021 10:20 am
ASF
 ASF
(@asf)
New Member
same email problem

I too have to change my email address. I did not see any way to do that in my account profile. Is it possible to change my email without having to create another account?

Thank you very much for any help.

arlene felton

Posted : 23/10/2021 1:19 am
jweaver
(@jweaver)
Honorable Member
Topic starter answered:
change

Sorry ASF I missed this.

The address change was a Nightmare.. Even Prusa didn't know it couldn't be done

They first directed me to the store (not forum) to make the change but there was no option.. Then they asked me to create a NEW account and tried to transfer my old profile over.. But this resulted in me having TWO accounts, neither of which had any history.

They then restored my old account and worked with their web designers who finally got it sorted...

It took weeks and clearly there isn't a way to do this by default, so proceed with caution...

I have been surprised how many web sites do not allow an email address change (perhaps as many as 20%)..  And some of the 80% that do, make it really difficult.. For example, sending an email to your old address first.. Which makes sence UNLESS you have lost access to your old address...

But I am sorted now.. I would create your own post as this triggered the MODs (THanks Joan) to help. Good luck.

Posted : 27/10/2021 10:24 am
GKMAKEIT
(@gkmakeit)
Estimable Member
RE: Change email address in account

Hello all!

In a couple months I will no longer have access to the email that's used on my account. I would really like to keep all my history and models on my account. Is there any updates on this issue? 

Thanks,

Posted : 18/12/2021 4:17 pm
3Delight
(@3delight)
Moderator Moderator
RE:

I've asked on your behalf, will let you know the answer when I get it.  If it's not possible I've asked them to see about adding it.

 

UPDATE

To change your email address you will need to connect the support team via the online chat, or email (via the site or direct).

 

If you could just change your email address yourself and easily then it would be possible for someone, who gets access to your account, to change it to thir own and effectively 'steal' your account, which as the Forum, Prusaprinters.org, and the e-shop are all one and the same account would be a disaster for you!  While it is frustrating, it is a lot more secure if you have to do via the support team who can verify your identity.

Online email form: https://www.prusa3d.com/page/ask-us-anything_482/

Direct email: [email protected]

Online chat: https://www.prusa3d.com/   Look in the bottom right corner, it can take a few seconds to appear.

Sorry if it's not the answer you were hoping for.

Posted : 18/12/2021 6:03 pm
ASF
 ASF
(@asf-2)
New Member
RE: Change email address in account

Thank you for explaining the process so well. Yes, I found the "chat" under messenger (envelope icon). It was easy for me but some work for the Prusa-helper.  Good answer!!!

asf

Posted : 20/12/2021 7:28 pm
VK3BQ
(@vk3bq)
New Member
RE: Change email address in account

do I still have to contact support to change my email address? its 2023.

Posted : 02/01/2023 1:57 am
eponymous and liked
NexGen-3D-Printing
(@nexgen-3d-printing)
Member
RE: Change email address in account

Yes, the account system is just as outdated as their 3D printers, completely absurd.

Posted : 29/11/2023 10:19 pm
smith9
(@smith9)
Member
RE:

Hi, (3Delight moderator)

Are you saying that I can change my email address by sending you an email from my current email address?

That is insecure and allows email spoofing.

Why is it insecure to change my email address, if you have it setup so that you need to enter your password to change the email address, how can another person change my email address without knowing my password (or two factor)?

This post was modified 1 month ago by smith9
Posted : 28/01/2024 4:05 am
electrologospatra
(@electrologospatra)
Member
RE:

To change your email address you will need to connect the support team via the online chat, or email (via the site or direct).

This post was modified 4 weeks ago by electrologospatra
Posted : 03/02/2024 9:52 am
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