Prusa connect files deleted  

RE: Prusa connect files deleted

Posted by: @brad-5

As the topic thread states, my prusa connect files have been deleted. I’ve lost some 700mb worth of files. Is there a reason they were deleted and is there a way they can be recovered?

@tojik might be able to answer that

RE: Prusa connect files deleted

Hi, please dm me your email, so we can try and see what happened from the connect side

RE: Prusa connect files deleted

hopefully i am on right post , but yesterday night have the same i print 1 files then after reconnect my prusalink then project empty !! so i took out the usb key and yes it was empty and asking for formatting or couldn't open !!

so i format and plug again, not is ok but how can the printer or prusalink or connect !! no idea , delete all files 

thx

RE: Prusa connect files deleted

Quick update, it happened to me again, but I think I found the cause. There is a bug with the search feature it seems. When I searched for the file I wanted to delete, the name was no longer in the search bar.. but it only showed that one file as opposed to all files, so I selected that ONE file that I wanted to delete, and I watched my storage go from about 44% full to 0%. I knew immediately that my files were gone again, and they were. So, my guess is that it is related to the search feature. 

RE: Prusa connect files deleted

Its kind of hard to convey what I am trying to say, but I have noticed that sometimes when you hit the X to remove the text in the search bar, it doesnt always work (meaning it will still show the file that you searched for rather than removing that filter and showing all files). When that happens and you hit the select all at the top.. you only see that you have selected one file because that is all that shows on your screen, but in reality you have selected all of your files, you just dont know that.

RE:

Hello,

I have the same problem here is my email address if you can make sure that the files are there again

[email protected]

Thanks in advance

RE: Prusa connect files deleted

but I have noticed that sometimes when you hit the X to remove the text in the search bar,

which search bar you mean and X ? on the printer or ?

RE: Prusa connect files deleted

The search bar on prusaconnect (where you search for specific files) and the X I am talking about is the X on that search bar that is supposed to clear out that field. Most of the time it does, but sometimes it doesn’t. 

RE: Prusa connect files deleted

Okay, tried to replicate, i now have no files. Thanks, seems to be broken in the way you described. Reported, hopefully will be fixed

RE: Prusa connect files deleted

Posted by: @brad-5

The search bar on prusaconnect (where you search for specific files) and the X I am talking about is the X on that search bar that is supposed to clear out that field. Most of the time it does, but sometimes it doesn’t. 

ok i see never use it as well as connect not too much

RE: Prusa connect files deleted

Thank you for reporting it. Hopefully it can be fixed quickly so others can avoid the frustration.

Posted by: @tojik

 Reported, hopefully will be fixed

RE: Prusa connect files deleted

😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😡 😡 😡 😡 😡 😡 😡 😡 

voilà and it's not enough , i lost 1 more time my files on the usb key !!! i had prepare some big piece to print and spend lot of time on slicer to set up and place support .............. and on morning i just send another small gcode to link ! but apparently some code not accepted !!! they're wasn't any code just name and then i redo sent , modify the supposed coded name then ok but allllllllllllllllllllll files dead !!! i still have it on connect but link is totaly blank !!!!! and sur can't save the files from connect so i took the usb key and same as usual ..can't open it and only have to format it !!!

what why why why ???????????? how can a printer or prusa link or !! delete or kill the usb key !!!! please find urgently the solution it's really boring

thx

RE: Prusa connect files deleted

It's a UX bug in a way. The user expects only the search results to be selected, but instead, everything is, you just aren't shown that. Very confusing indeed. It confirmed  will get fixed, a matter of time at this point

I cannot help you with a corrupted flash drive. Nobody from the Connect team can. If not already, please use a different flash drive. If already using a quality flash drive, please report the bug to an appropriate place (Prusa-Firmware-Buddy) or write about it to support so they can report it.

No amount of exclamation marks or emojis can change this, you are just making me more fed up. I get it, you lost your files and it has to be somebody's fault. Rest assured. If you lose your files on the micro SD card on the Pi connected to an MK3. It's because we do unsafe shutdowns by cutting power and the problem can be solved with a relatively inexpensive industrial MicroSD card, or with a script that will shut down your pi safely before you turn off the power to it, heck, somebody must have made a power button mod for the pi ages ago. But I have no idea what's going on with the flash drives

RE: Prusa connect files deleted

you are just making me more fed up

trying to share my feeling at this time...don't take it directly ..

you lost your files and it has to be somebody's fault

not necessary it's just not my fault and report this bug as i never seen that before

But I have no idea what's going on with the flash drives

me too but honestly on my mk3s + rpiow2 , as said again it was so fast and never ever lost any single files on a simple micro sd card as you wrote, now on the famous xbuddy and 32bits..

it's really like back to the future 🤣 

RE: Prusa connect files deleted

Raspi is all around a more modern and more expensive piece of tech than a 32bit microcontroller, so I am not particularly surprised. I have the luxury of stuff just working as it is supposed to. In most cases I just command it. The FW team, they have to make the things actually do the stuff they're supposed to do, not just command them -> many times harder -> more bugs

RE: Prusa connect files deleted

Actually here's the github issue. You are not alone https://github.com/prusa3d/Prusa-Firmware-Buddy/issues/3593

RE: Prusa connect files deleted

hum thx Tojik , really how a printer or web interface or whatever can delete files on usb key !! every one had problem on sd card or usb key once in his life or forget to unlock it ok but thinking or reading that printer could delete the files !!