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Prusa Connect Cannot connect to server
Prusa XL working fine until about an hour ago. Now it cannot connect to the server. Nothing changed on my end. Was in the middle of a print.
Opublikowany : 03/03/2026 1:11 am
RE: Prusa Connect Cannot connect to server
Hiya,
Already reported and is being looked into. Checking to see if monkeys got into the wrenches, or if the hamsters need to be fed.
But reports filed, awaiting for resolve.
Shane (AKA FromPrusa)
Opublikowany : 03/03/2026 5:02 am
RE: Prusa Connect Cannot connect to server
2pcs of CoreOne-s and 2pcs of 5T XL-s are down. Good that all the prints have been uploaded in advance and just need starting.
Opublikowany : 03/03/2026 6:51 am
RE: Prusa Connect Cannot connect to server
Just to give an update of the last issue with Prusa connect,
Service Update: Resolution of Connection IssuesSummary Last night, our services experienced a temporary disruption. We are pleased to confirm that all systems are now fully operational.What Happened The incident began with an unexpected database issue that caused a brief service interruption. As systems began to recover, a surge in automated reconnection attempts from customer devices created a high-volume traffic spike. This "retry storm" mimicked the patterns of a DDoS attack, leading to extended periods of high latency and connection failures.Our Response * Rapid Detection: Our supervising team was alerted by user reports and internal monitoring, triggering an immediate emergency response.
- Mitigation: We implemented traffic shedding and resource scaling to stabilize the environment and process the backlog of requests.
- Next Steps: Our specialists are conducting a full Root Cause Analysis (RCA) to identify the database trigger and implement new rate-limiting precautions to prevent similar "retry storms" in the future.
We appreciate your patience while our team worked through the night to restore your service.
Shane (AKA FromPrusa)
Opublikowany : 04/03/2026 1:20 pm