Cancel Object not always an option on Connect
PrusaLink type (Raspberry Pi Zero / Pi 3 / Pi 4) - Mk4
PrusaLink version
Printer type: Mk4
Printer UUID (you can find it in Printer detail page - address line): bab6708b-02da-4fe2-b0d2-de45d5639a7c
Printer firmware version: 5.1.3+13503
PrusaSlicer version (if applicable): 2.7.3
Description of the bug, including steps to reproduce (if possible). When clicking into the print, it takes you to the print history page where the cancel objects screen is normally seen. However on certain prints with multiple objects this does not show up. I can go into the printer menu on the Mk4 and go into cancel object and see the options to cancel any of the objects still so I know prusa slicer is sending the info and putting the labels in. I have verified settings and made sure prusa slicer is set to Firmware-specific for label objects setting.
This upload shows the cancel objects
While this one does not give an option, but it does on the printer
RE: Cancel Object not always an option on Connect
I also have this issue
RE: Cancel Object not always an option on Connect
I opened a support call and the call went really well but the engineer said he was going to have to check some things with the devs and get back to me - but that never happened. No follow up emails.
At the time it seemed to be related to how the print was submitted, if it was submitted direct from PrusaSlicer to PrusaLink, neither the preview nor the cancel object worked. If it was copied directly to the USB, neither worked as it wasn't "local" to PrusaConnect. Sent directly to PrusaConnect via the API (pre 2.8.0) the thumbnail would work but the cancel objects option wouldn't show up. Just uploaded gcode and neither the preview or cancel object worked.
RE: Cancel Object not always an option on Connect
Same issue here.
G-code uploaded directly from Prusa Slicer to Physical Printer.
I can cancel objects on the printer, not with the Pusa Connect though.
RE: Cancel Object not always an option on Connect
Same thing. Cant cancel failed parts in Connect.
I can do it only on the printer.
I had no idea such feature even existed until it activated once and never again.
It worked while I firstly activated camera than started the print and the print was only multiple instances of the same part.
It was over a month ago and I never had seen this to appear ever again.
Do I need to turn this on in the slicer somewhere?
RE: Cancel Object not always an option on Connect
I went back and forth with support trying to figure this out and was getting a whole bunch of "it works on our end" and not much inclination to figure out why it didn't work on mine. Ultimately I did a full uninstall of PrusaSlicer, cleaning out all the configs that I could find, and then reinstalled from scratch. At that point, everything started working - thumbnails and cancelled objects, so at that point support was even less inclined to understand the issue. Thankfully I didn't have much in the way of customizations (which is why it was so frustrating that it wasn't working in the first place) so I just recreated them manually, but if you're having the same issue, it might be worth trying.
RE: Cancel Object not always an option on Connect
I have few material and printing profiles. But If those can't be saved I can just SS them and recreate later.
Ultimately I did a full uninstall of PrusaSlicer, cleaning out all the configs that I could find,
Can you list what did you uninstall and delete?
I would like to recreate your process in hopes that it will work for me.
Have you updated the slicer since then?
RE: Cancel Object not always an option on Connect
You can export a config bundle, which I did, but just in case there was something saved in the config bundle that was causing the problem, I wound up not restoring it.
I run on a Mac, so I deleted the app from Applications, then searched the ~/Library folder for anything mentioning "PrusaSlicer" and deleted that. I don't know if there's an official way to do this but that looked to be necessary because I had already tried uninstalling and reinstalling and my configs lived on in ~/Library so they all came back after I reinstalled and that didn't fix anything.
I guess one of those "app cleanup" apps might be able to help - but I think if you just delete ~/Library/Application Support/PrusaSlicer, that might be enough.
I have few material and printing profiles. But If those can't be saved I can just SS them and recreate later.
Ultimately I did a full uninstall of PrusaSlicer, cleaning out all the configs that I could find,
Can you list what did you uninstall and delete?
I would like to recreate your process in hopes that it will work for me.Have you updated the slicer since then?
RE: Cancel Object not always an option on Connect
has anyone else solved this? I'm new to connect, have never seen the "graphical cancel" work - but it would be fantastic if it did as there are quirks with the on-device cancel that lead me to sometimes cancel the wrong one, ruining the job.
At the time it seemed to be related to how the print was submitted,
- if it was submitted direct from PrusaSlicer to PrusaLink, neither the preview nor the cancel object worked.
- If it was copied directly to the USB, neither worked as it wasn't "local" to PrusaConnect.
- Sent directly to PrusaConnect via the API (pre 2.8.0) the thumbnail would work but the cancel objects option wouldn't show up.
- Just uploaded gcode and neither the preview or cancel object worked.
@cmh I bulletized your text, but otherwise a direct quote ^. Is there a typo in there? It seems like you're trying to say that it worked if uploaded to prusa-connect directly, perhaps?