Temperature sensor of the heated bed is disconnected
Hello everyone,
I recently got my first 3d printer after years of waiting - I received it today and followed the guide to put it together. Everything looks okay, but when I boot the printer on, after doing its initial bootload I get the following error:
I cannot see under the bed itself, and I am unsure why I would get this out of the box? Looking at the guide I followed in the booklet in the box, there doesn't seem to be any step related to sensors to setup before I turn it on?
Hopefully someone can help or know what this could be!
Thanks in advance!
RE: Temperature sensor of the heated bed is disconnected
Just guessing here - could it be something that happened / got loose during shipping? In any case, I would contact Prusa Support - this should not happen on a factory-assembled printer.
RE: Temperature sensor of the heated bed is disconnected
Hey Ed! Thanks for replying.
I did contact support, they've asked me to raise the bed to check connections. Problem is I can't do that with the menu as the error prevents me getting to it, so I need to twist the 3 lead screws by hand which I'm going to try shortly but I'm sure will be hard.
I just don't want to damage the printer at all 😥
Hoping it's just a loose connection. Just my luck! Not a great first experience, but hey ho.
RE: Temperature sensor of the heated bed is disconnected
it is not hard to twist the three lead screws by hand. You can do it ! and you are unlikely to damage anything.
RE: Temperature sensor of the heated bed is disconnected
I suppose these are the instructions (CORE One) to replace the Heatbed Thermistor if the thermistor is bad. But more likely it is just a loose wire.
https://help.prusa3d.com/guide/how-to-replace-heatbed-thermistor-core-one_307143
RE:
PRUSA support is excellent. So I would follow their instructions.
I just got my PRUSA COREOne assembled after about a month. But, Did they not ask you to check that the heatbed thermistor is plugged in to the xBuddy board?
I think the thermistor is one piece, from the sensor end under the heatbed all the way back to the BuddyBoard plug. I don't think there is much to look at underneath the heatbed.

