Notifications
Clear all

Core One crash/restart  

Page 13 / 14
  RSS
Jason
(@jason-21)
Member
RE: Core One crash/restart

Also can confirm I had this issue when printing a specific model.  My printer had no continunity between either X or Y motors and ground.  Removed some of the powder coating under one of the screws for each motor.  They are now grounded and the issue has gone away.  Very thankful I found this post.  Thanks!

Posted : 07/12/2025 3:07 pm
Tim
 Tim
(@tim-21)
Member
RE: Core One crash/restart

My gut says the arc happens from the belts to the front door switch cabling via the left front pulley screw.  My reasoning?  The motor control electronics are designed to handle lightning bolts, so a simple arc from the belt to a motor winding is "probably harmless" in the reboot sense.  On the other hand the logic input to an IO port is generally not that well protected.  If someone were really interested in finding the root cause, a scope looking at the door switch would be easy to do (I was too lazy to drag out my scope to look). 

Posted : 11/12/2025 4:07 pm
chmax
(@chmax)
Reputable Member
RE: Core One crash/restart

whatever the path the dischage takes, the engineers at Prusa -if they ever get this kind of feedback- should simply put a few grounding points in the next hw revision... or at the very least, update the assembly instructions. It would be interesting to know if this has been fixed in the Core One L...

 

Posted : 11/12/2025 4:35 pm
Álvaro Quero Rodríguez
(@alvaro-quero-rodriguez)
Member
RE: Core One crash/restart

First of all, thank you so much to everyone who took the time to identify the problem and find a solution.

The solution may not meet the technical support requirements, but the proposed solution is neat and easy to implement and it really works. 

I hope Prusa is aware of this thread and fixes the problem in future hardware revisions.

Posted by: @chmax

Let me add a possible 3rd one: if the OP was walking on a surface that loaded him with static and he touched the printer when installing the plate... zzap! Same effect as the motor one build with the charge coming in from outside. I managed to do this once on my mk4s ... after that, especially on dry winter days, touching some grounded object before the printer became routine...

Btw, this has happened to me a few times. I've been using that same routine for a while now.

Posted : 11/12/2025 5:31 pm
BBate
(@bbate)
Member
RE: Core One crash/restart

Just found this thread. Very interesting discussions!

Waiting for my first prusa, a Core One L, so naturally wonder the same. Unless someone with an actual machine can jump in and answer already I will try to come back as soon as I get it.

Posted by: @chmax

whatever the path the dischage takes, the engineers at Prusa -if they ever get this kind of feedback- should simply put a few grounding points in the next hw revision... or at the very least, update the assembly instructions. It would be interesting to know if this has been fixed in the Core One L...

 

 

Posted : 12/12/2025 11:02 am
dark_preacher
(@dark_preacher)
Member
RE: Core One crash/restart

I checked the ground in the back left corner of my printer against the bottom of my motors where they meet the printed part and both had ground. is this sufficient?

Posted : 18/12/2025 2:49 pm
hyiger
(@hyiger)
Noble Member
RE: Core One crash/restart

 

Posted by: @dark_preacher

I checked the ground in the back left corner of my printer against the bottom of my motors where they meet the printed part and both had ground. is this sufficient?

Yes, that should prevent this issue from occurring. I assume your printer is pre-assembled? Out of curiosity, when did you get it? 

Posted : 18/12/2025 3:00 pm
dark_preacher
(@dark_preacher)
Member
RE: Core One crash/restart

no I assembled it from a kit. it was shipped to me on 10/30 and it took a bit to assemble to completion as I had to wait on a bunk trapezoidal nut to be shipped that got lost for a bit.

here was quick pic I took during core x/y assembly. I believe this is the only one I have of it where it's out of the printer.

 

Posted : 18/12/2025 3:52 pm
Jürgen
(@jurgen-7)
Noble Member
RE: Core One crash/restart
Posted by: @dark_preacher

I checked the ground in the back left corner of my printer against the bottom of my motors where they meet the printed part and both had ground. is this sufficient?

I may have misunderstood -- but to have the motor grounded, it must be screwed to the CoreXY frame, through the mounting blocks. In that state, how did you measure at the bottom face of the motor, which is resting against the printed mounting block? 

Posted : 18/12/2025 7:43 pm
dark_preacher
(@dark_preacher)
Member
RE: Core One crash/restart

there is an extremely small unpainted lip there that I just held up against directly where the parts meet.

Posted : 18/12/2025 7:57 pm
1 people liked
Jürgen
(@jurgen-7)
Noble Member
RE: Core One crash/restart
Posted by: @dark_preacher

there is an extremely small unpainted lip there that I just held up against directly where the parts meet.

Ah, ok, that makes sense. It is also fine to measure at one of the screw heads which hold the motor against the CoreXY frame, which might be more easily/reliably reachable. The four screws all make solid contact with the motor chassis, but may be isolated from the CoreXY frame by its paint layer.

Posted : 18/12/2025 9:05 pm
GBMaryland
(@gbmaryland)
Estimable Member
RE: Core One crash/restart

 

Posted by: @nforester

Sure.

I have used this screw , it goes up all the way to motor (marked with yellow).  Removed a bit of powder coating under screwhead. If you have a multimeter then I would check Y axis also.

 

Hey, what is that size of that star washer?  I need to order a few and the size would be useful.

Posted : 24/12/2025 2:29 pm
Sembazuru
(@sembazuru)
Noble Member
RE: Core One crash/restart

 

Posted by: @gbmaryland

 

Hey, what is that size of that star washer?  I need to order a few and the size would be useful.

M3 is the size.

Note that "star washers" (also called "toothed lockwashers") come in at least 3 variations. There are internal tooth lockwashers (that is what the pictures in the above thread show), external tooth, and both internal and external tooth. For this mod (I haven't done it yet, but plan on building my conversion over the holiday break), I would suggest the internal tooth to make sure that the head of the motor machine screw presses down on the teeth to better embed the teeth into the aluminum frame for better continuity. Removing the powder coat from around the hole probably isn't necessary, but for reliability I would suggest removing the paint. This ensures that the all the teeth touch the aluminum instead of hoping that at least one cuts through the paint.

See my (limited) designs on:
Printables - https://www.printables.com/@Sembazuru
Thingiverse - https://www.thingiverse.com/Sembazuru/designs

Posted : 24/12/2025 6:44 pm
1 people liked
darkmattermaker
(@darkmattermaker)
Estimable Member
RE: Core One crash/restart

If going the "remove the paint" route make sure you clean off any debris from the smooth rods. You definitely don't want any of that in the gantry bearings.

Posted : 24/12/2025 9:22 pm
2 people liked
BBate
(@bbate)
Member
RE: Core One crash/restart

 

Posted by: @chmax

whatever the path the dischage takes, the engineers at Prusa -if they ever get this kind of feedback- should simply put a few grounding points in the next hw revision... or at the very least, update the assembly instructions. It would be interesting to know if this has been fixed in the Core One L...

 

I have now been able to open the core one L and there seems to be a good path between both the x and y motor to ground. Measured on the motor bolts to the ground bolt on the heatbed. 

Posted : 26/12/2025 6:52 am
3 people liked
cwprusa
(@cwprusa)
Member
RE: Core One crash/restart

I also can confirm that the Core One L suffers from a similar issue.

Posted by: @chmax

whatever the path the dischage takes, the engineers at Prusa -if they ever get this kind of feedback- should simply put a few grounding points in the next hw revision... or at the very least, update the assembly instructions. It would be interesting to know if this has been fixed in the Core One L...

 

 

Posted : 28/12/2025 11:31 pm
Ruebarb
(@ruebarb)
Eminent Member
RE: Core One crash/restart

C1L only the right motor was grounded, removed PWC from the screw head area on the left motor until I had good continuity, hopefully this resolves the random restarts and crashes when touching the build plate.

Posted : 29/12/2025 12:56 am
hyiger
(@hyiger)
Noble Member
RE: Core One crash/restart

 

Posted by: @ruebarb

C1L only the right motor was grounded, removed PWC from the screw head area on the left motor until I had good continuity, hopefully this resolves the random restarts and crashes when touching the build plate.

What's shocking is that Prusa still hasn't fixed this problem. Would have expected to have been resolved before the L went to production. 

Posted : 29/12/2025 1:21 am
1 people liked
mnentwig
(@mnentwig)
Reputable Member
RE: Core One crash/restart

Yes, it's a headscratcher... static electricity problems are a well-known phenomenon on belt-driven machinery (see "Van-de-Graaff generator" or search for "triboelectric charging of belts"). It's difficult to deal with as it depends on belt conditions (e.g. microscopic fibers breaking off the edge acting as brush), humidity and insulation resistance. It's something I'd rather not debug but avoid altogether in design.

Antistatic belts e.g. "Gates 2GT-6-RF" seem to exist but I don't think the stock belt is conductive.

Whether a replacement would be fully compatible e.g. with the belt tuning tool is then another question.

Posted : 29/12/2025 8:21 am
Jürgen
(@jurgen-7)
Noble Member
RE: Core One crash/restart

They should just properly ground the motors: Mask off one screw hole before powder coating, add a star washer -- done. It is baffling that Prusa still has not made that trivial engineering change.

Posted : 29/12/2025 8:35 am
Page 13 / 14
Share: