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Voucher for Core One Kit  

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jayawilliams
(@jayawilliams)
Eminent Member
RE: Voucher for Core One Kit

This is great to hear.  Glad to hear you reached out to support and they were able to help you!

Posted by: @cbald

The email did not indicate anything about cheaper shipping on the current order.  Also, I have already paid for my shipping.  As worded, the voucher is only good on future purchases where I would again have to pay international shipping to the US.  This would make the voucher worth about $5.

Fortunately, I was able to contact support and they were able to apply the current shipping cost to my order and the voucher is no longer needed.  Hats off to Prusa for great customer service!

They also mentioned that efforts are being made to ramp up production, so for those waiting on kits (or assembled units I suppose) hopefully the wait will be less than the current schedule suggests.  Fingers crossed!

Posted by: @greenpea

SO, you get cheaper shipping and a $25,- voucher and that 'ticks you off'?  Do you live in the united states?

Posted by: @cbald

I got this email and it kind of ticks me off.  Per the email, they have changed the packaging so that the shipping is now $25 less, so they are offering a $25 voucher on a FUTURE order.  They haven't shipped my kit yet, so why wouldn't that amount be applied to my current order (simply charging me the actual shipping)?  They basically overcharged by $25 on my "we'll ship it sometime in the future" order and are just going to keep it unless I'm willing to make another purchase.  With international shipping being what it is, the $25 probably doesn't amount to anything more than free (or even reduced) shipping on a future order.  It just seems disingenuous to me.

 

 

 

Posted : 02/04/2025 5:59 pm
1 people liked
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