RE: The Core One Kit Waiting List
I'm going to agree here. I'm a customer back as far as the original mk3 in 2018. It's still a relatively small company and it's always been the same. I'm return they look after you in other ways, long term support, upgrade paths. Plus a whole ecosystem of things that just work. I've two Craig printers one of which dates back to same year and neither of which are in support or have any realistic upgrade paths or indeed, any real story.
The upgrade kit from mk3 to mk3s had a 3 month wait. Dice then Priya now also have their US operation. Plus you've the tariffs war flaming in the USA which is going to impact parts shopping all over the whole for a while range of things and will impact non US regions as shipping needs to readjust. I'm going to cut them some slack and say that unlike some kickstarters they always deliver a good product in the end and they always look after customers if they do screw up.
Yeah you can go get that Bambu Lab but you can be assured in 3 years time when they move on to the next great thing you'll be left behind, Prusa will never do that to you.
RE: The Core One Kit Waiting List
I was personally not so ennoyed with the initial batch system. Especially that I had avoided the catch of adding extra stuff (outside of some prussament and one nozzle.
I can handle delay, but having an unreliable date that just slide from day to day is driving me nut. I definitively think that the Prusa team try their best to do ship as fast as they could but the unreliable info just drive me nut !
now my schedule had slided to 15 to 21 (in fact the indial delay I got)
And I think in a fiew day it will be relagued to july ! I will not try to contact the support to get some vouchar because mainly I would not like to add uneeded workload to their quite buzy support team. But at this time I think they had managed the communication on this matter really wrong.
Especially, when you have a sliding window, the common thing to do is to shoot an email about it, not let people refresh desesperately in hope of a change !
RE: The Core One Kit Waiting List
I think it’s good to remember that prusa had listed an up to 12week lead time for new orders of the kit made in April once the batch dates were released. Granted it’s frustrating to initially get an expected delivery date sooner, only for it to kick out a number of weeks and now constantly change. But ultimately that initial commitment of is the end of June for early April orders. Need to put it in perspective that there are people who ordered in January and still don’t have a kit as the camera and/or filter messed their orders. They are the individuals getting the vouchers and for good reason. Is all of this good for business, no it’s not. So outright defending this practice from a well established business is also nonsensical. Their customers have traditionally given them the leeway for this as they offered a different type of service and product to the competition however the market has changed, and they need to catch up.
Sorry, but no.
In 1 April when I ordered, no 12 week lead time (or any other) for delivery was listed, only the "Shipping starts in April" phrase was shown.
RE:
I think it’s good to remember that prusa had listed an up to 12week lead time for new orders of the kit made in April once the batch dates were released. Granted it’s frustrating to initially get an expected delivery date sooner, only for it to kick out a number of weeks and now constantly change. But ultimately that initial commitment of is the end of June for early April orders. Need to put it in perspective that there are people who ordered in January and still don’t have a kit as the camera and/or filter messed their orders. They are the individuals getting the vouchers and for good reason. Is all of this good for business, no it’s not. So outright defending this practice from a well established business is also nonsensical. Their customers have traditionally given them the leeway for this as they offered a different type of service and product to the competition however the market has changed, and they need to catch up.
Sorry, but no.
In 1 April when I ordered, no 12 week lead time (or any other) for delivery was listed, only the "Shipping starts in April" phrase was shown.
Sorry, but yes.
If you re read my post “ prusa had listed an up to 12week lead time for new orders of the kit made in April once the batch dates were released”. Emphasise on the “once the batch dates were released”, which from memory was the 2nd or 3rd of April. As seemingly people like to avoid making announcements April first for fear it will not be taken seriously.
To add, from memory before the batch numbers Prusa had “shipping starts in March”. Which caused its own controversy with the first units only shipping late March 31st. I don’t recall April being called out but I stand to be corrected. Even if it did, they clearly outlined the batch shipment dates on the site which extended into mid June. Hard to think a new order would be sooner than that.
I appreciate your frustration. I’m not here to say you shouldn’t or can’t be. All I’ve outlined is the situation as it was when people made their orders in April.
RE: The Core One Kit Waiting List
it was conversion kit that was supposed to start in april, (and started last day in april) and those kits they still trying to send out to those who ordered 31.jan. and that going slow. so at least you guys has gone past that date. mine has gone from 22.may to mid june to now expekted beginning of july
RE: The Core One Kit Waiting List
I went to the shipping date rollercoaster for the MK3 and Mini, even arranging a factory tour where I half-jokingly asked "Hey, can I pick up my Mini right now?!?!?" The Core One Kit process is even more chaotic, I hope they solve it for the next big thing I want to order, likely the MMU4.
I still have a working MK3s+ and Mini+, so I can choose to not get worked up about longer-than-expected delays, but not everyone has that luxury.
RE: The Core One Kit Waiting List
Sorry, but yes.
If you re read my post “ prusa had listed an up to 12week lead time for new orders of the kit made in April once the batch dates were released”. Emphasise on the “once the batch dates were released”, which from memory was the 2nd or 3rd of April. As seemingly people like to avoid making announcements April first for fear it will not be taken seriously.
To add, from memory before the batch numbers Prusa had “shipping starts in March”. Which caused its own controversy with the first units only shipping late March 31st. I don’t recall April being called out but I stand to be corrected. Even if it did, they clearly outlined the batch shipment dates on the site which extended into mid June. Hard to think a new order would be sooner than that.I appreciate your frustration. I’m not here to say you shouldn’t or can’t be. All I’ve outlined is the situation as it was when people made their orders in April.
If you read my post, sorry but no.
On 1 April, when I placed my order, no such information was available.
You cannot pick and select only the sections of truth that suit you, to make only the point that's convenient for you and actually disregards the reality for the hundreds (if not thousands) of orders that came before, since ordering was opened at least from January already.
Does all that ordering then not impact in the slightest, the orders placed afterwards?
Because that is what Prusa seems to have tried to make it look like, up to a certain point, and that could even be considered misleading.
On 1 April specifically (not before, not after) and for the Core One kit, the only information was the "Shipping starts in April" message on the page of the printer itself, as the dedicated shipping information page did not feature the Core One kit yet.
That dedicated page did feature the camera, which had an announced 12-week lead time; the filtration system as well, which had a 4-5 week lead time.
Hey, Prusa might be great at making printers, and you might love them for it and all that... but on what regards logistical organization and transparency towards the ordering customer on how much they might wait to get their order, the empirical evidence is all there, say what you will.
And apparently it's not even a one time event, from what I've been reading repeatedly.
The only thing I'm saying is then, you would think they should've learned something about it by now.
That's it, that's my entire point about it - and why I say Prusa is not one to repeat in the future (unless things change dramatically), for me personally.
Everyone else can have their own opinion, it's fine.
RE: The Core One Kit Waiting List
Sorry, but yes.
If you re read my post “ prusa had listed an up to 12week lead time for new orders of the kit made in April once the batch dates were released”. Emphasise on the “once the batch dates were released”, which from memory was the 2nd or 3rd of April. As seemingly people like to avoid making announcements April first for fear it will not be taken seriously.
To add, from memory before the batch numbers Prusa had “shipping starts in March”. Which caused its own controversy with the first units only shipping late March 31st. I don’t recall April being called out but I stand to be corrected. Even if it did, they clearly outlined the batch shipment dates on the site which extended into mid June. Hard to think a new order would be sooner than that.I appreciate your frustration. I’m not here to say you shouldn’t or can’t be. All I’ve outlined is the situation as it was when people made their orders in April.
If you read my post, sorry but no.
On 1 April, when I placed my order, no such information was available.
You cannot pick and select only the sections of truth that suit you, to make only the point that's convenient for you and actually disregards the reality for the hundreds (if not thousands) of orders that came before, since ordering was opened at least from January already.
Does all that ordering then not impact in the slightest, the orders placed afterwards?
Because that is what Prusa seems to have tried to make it look like, up to a certain point, and that could even be considered misleading.
On 1 April specifically (not before, not after) and for the Core One kit, the only information was the "Shipping starts in April" message on the page of the printer itself, as the dedicated shipping information page did not feature the Core One kit yet.
That dedicated page did feature the camera, which had an announced 12-week lead time; the filtration system as well, which had a 4-5 week lead time.Hey, Prusa might be great at making printers, and you might love them for it and all that... but on what regards logistical organization and transparency towards the ordering customer on how much they might wait to get their order, the empirical evidence is all there, say what you will.
And apparently it's not even a one time event, from what I've been reading repeatedly.
The only thing I'm saying is then, you would think they should've learned something about it by now.
That's it, that's my entire point about it - and why I say Prusa is not one to repeat in the future (unless things change dramatically), for me personally.
Everyone else can have their own opinion, it's fine.
I’ll preface that this will be my first Prusa, I have no allegiance to them. Everything I have outlined is objective. My post that you initially engaged with was directed at anyone who ordered after the batch dates were released. No orders prior.
I can’t argue with the second half of your reply. Possibly even look at my previous post again and one I made a couple days before it saying the same things around logistics as you have, that it’s not acceptable, and they need to improve.
For the first half of your post.
“You cannot pick and select only the sections of truth that suit you”
I think this is a very ironic statement. I’ll ask you to do the same. Also, I specifically said I appreciate the frustration and you’re entitled to be. At no point have I dismissed this, I am l frustrated I’m still waiting. I think it’s unfortunate you made your order in that brief absence of shipment information at the very beginning of April just as the first units shipped, but my post is still valid and factually correct. The batch info came out in early April. Not April 1st, correct… but is April 2nd/3rd not still early April?
Again, I don’t ever recall “ships in April” for anything other than the conversion kit but I’ll concede to being wrong in this case based on what you’re saying. Such a statement would be misleading.
RE: The Core One Kit Waiting List
Quick update. Right now I am at a window between June 16th and June 22nd, always delayed by one day day after day.
Has anybody got a shipping notice in the last week?
RE: The Core One Kit Waiting List
Yes,
I got an email 5 days ago with my shipping number. The printer was picked up that same day by Fexex and will be delivered today.
Bad news is that I am visiting my brother for a nice get-together and a BBQ so I can't finish the build tonight 😥
Mine is a Core One Kit with camera
Quick update. Right now I am at a window between June 16th and June 22nd, always delayed by one day day after day.
Has anybody got a shipping notice in the last week?
RE: The Core One Kit Waiting List
I'm more like you, just my shipping windows is slading again and again !
Quick update. Right now I am at a window between June 16th and June 22nd, always delayed by one day day after day.
Has anybody got a shipping notice in the last week?
RE: The Core One Kit Waiting List
Since I'm a glutton for punishment, I added an MMU3 kit to my order and my order moved up 2 weeks, before it said 26th of June, now it says the 13th of June. I fully expect it to ship mid-July, not mid-June, but we'll see if they make the estimate 🙂
The CORE One Kit Experience Awaits
The CORE One Kit Experience Awaits — Josef Prusa, by email
I get it, gotta blast out that marketing now that the bare kit – checks notes – has only a 4-5 week lead time… \s
Still, that's got to sting everyone who is still waiting and watching the shipping estimate counter go in the wrong direction day by day, instead of getting closer.
I was honestly confused for a bit, as that subject line made me think it's a shipping update, or even a shipping notification. 😓
RE:
I received the first new update with a shipping window from June 2nd to June 8th. In the meantime it slipped day by day to a window from June 8th to June 14th - so the first day remains in the past, but increased by 6 days within 6 days.
I ordered the kit with camera and filter on February 1st!
Last week before the new windows were established the Prusa support told me that they have internal production issues and they expect further information only at the end of this week. This does not fit to the statement from Prusa that they have their own production and the suppliers under control - but fits to the current non-delivery situation.
Let´s see what will happen in the next days.
RE: The Core One Kit Waiting List
Had this marketing mail as well and thought the same.
Let's see where the waiting counter is leading us today. I have the feeling that Prusa is priorizing the bundled kits with camera, MMU3 and/or filtration but is pushing the "easier" single kits oder "standard" addon-bundles day after day.
To the states about "intransparent" communication in this regard: I never felt better informed about the process than in this case. Prusa is telling what is going on ... I ordered with a shipping date around twelve weeks after my order and the only reason I am disappointed right now is the fact that they "corrected" the dates in April to two weeks earlier and that right now I get that much transparency (3+ updates per day!) about the date, that I also see when it gets delayed another day. It is ME getting impatient by that much data, but not Prusa that is acting intransparent!
RE: The Core One Kit Waiting List
The CORE One Kit Experience Awaits — Josef Prusa, by email
I get it, gotta blast out that marketing now that the bare kit – checks notes – has only a 4-5 week lead time… \s
Still, that's got to sting everyone who is still waiting and watching the shipping estimate counter go in the wrong direction day by day, instead of getting closer.I was honestly confused for a bit, as that subject line made me think it's a shipping update, or even a shipping notification. 😓
I thought the same thing, "That's a very enthusiastic shipping notification!"
RE: The Core One Kit Waiting List
I got an email from DHL early Friday morning saying they "Shipment was handed over to the transport" so I was expecting them to pick it up that day. Looking on my orders page my order just says "in progress". Does anybody have any idea how long it typically take to from the collection being booked to it actually being collected and be on it's way? If I look at DHL tracking it just has "Shipment information received" dating back to Friday.
RE: The Core One Kit Waiting List
Had this marketing mail as well and thought the same.
Let's see where the waiting counter is leading us today. I have the feeling that Prusa is priorizing the bundled kits with camera, MMU3 and/or filtration but is pushing the "easier" single kits oder "standard" addon-bundles day after day.
To the states about "intransparent" communication in this regard: I never felt better informed about the process than in this case. Prusa is telling what is going on ... I ordered with a shipping date around twelve weeks after my order and the only reason I am disappointed right now is the fact that they "corrected" the dates in April to two weeks earlier and that right now I get that much transparency (3+ updates per day!) about the date, that I also see when it gets delayed another day. It is ME getting impatient by that much data, but not Prusa that is acting intransparent!
As you know, I was (am) in the same batch as you (13). I placed my reservation one day later, so as expected, my estimated delivery date was pushed back another day today. My only hope is that this process is managed by an automated system that works in batches. Someone mentioned that their printer from batch 12 is now out for delivery — so we should be next.
RE: The Core One Kit Waiting List
The CORE One Kit Experience Awaits — Josef Prusa, by email
I get it, gotta blast out that marketing now that the bare kit – checks notes – has only a 4-5 week lead time… \s
Still, that's got to sting everyone who is still waiting
Yep, same mail over here. Call it "customer support" making us want that printer even more.
I was almost ready to send them a very pissed off email that I still have not received anything but then look what the cat dragged in.
Assembly started soon after but I stopped when I hit a major problem.
The build instructions were talking about some part that should be in "box 2" and the FedEx track&trace clearly mentioned 2 boxes but that second one will only be delivered today 😕 In the end I figured that they have a mixed way of calling out the boxes in the box by their name (like "assembly and electronics") and another time by the number ("box 3"). I wish they only used the numbers since there are 3 boxes called "electronics" ...something...
I have just finished the heatbed assembly chapter. Sadly I have to go to work right now Hopefully my colleagues are quiet enough so I can get some well deserved sleep.
I have to say that building this is a fun thing to do. As long as you have enough place to spread out all the boxes and especially the sh*tload of different fastener bags and I am hoping I will finish soon so I can start printing a new bottle holder for my bike.
RE:
I am not complaining, because I knew beforehand it would take a long time. I only would love if they stick with their estimated shipping date. They change it every day. Yesterday it was between 5-7-2025 and 11-7-2025. The day before that it was between 4-7-2025 and 10-7-2025, and today it is 6-7-2025 and 12-7-2025. They just increase the delivery date every day. As said - It would be nice if they give a estimated delivery date and stick with it. As it is now, the message is essentially: "your stuff get delivered, but we do not have the faintest idea when that will be". In that case just give a "pending" without promising fake delivery dates...
Anyway - As said, I knew beforehand it would take a long time, so I am not really upset or anything. I rather have them take their time and deliver quality and a complete product, in stead of hastily cobble stuff together. I just wish they would be less confusing....