RE: The Core One Kit Waiting List
Ordered 1714, so hopefully there is like 6 people ahead of me in the queue. Ordered knowing the likely script for the core one will be a bit wobbly start with a potential delay followed by it quickly getting dialled in, at least going by previous releases.
As with all things online the people who are happily printing won't be posting about it but the ones who are having issues will be so it is important to account for that. From what I've seen so far the release has been pretty smooth so far so that is good.
Would very much like to see a shipping email on Monday though. I've been delaying some prints which need to be aesthetic rather than functional and I really can't face tuning my mini (which really needs a service as well).
My only sadness is the accelerometer and gpio board going oos. Would like to have them fitted whilst building but don't want to wait for them to get the printer.
RE:
While we're all waiting for some news on Monday, a bit of story telling:
Man, sounds like you put her through the ringer! What's her mileage?
I just have to print at 40 mm/s max and the 1st layer isn't really pretty. (bent bed, worn rods/bearings, lose belts etc.)
4.7 km Filament and 160 days printing time, according to what the printer tells me.
Not that much I'd think, but I basically got it for free from a friend of mine who used it in his workshop, next to grinding metal parts, working on CF/GF stuff etc.
He bought an X1C and told me "You helped me a lot with CAD stuff. My Mk3s stopped printing, if you want it, just take it and do with it whatever you like".
The whole extruder was a molten blob, the poor thing never saw a drop of grease since it was purchased right after release and there are sharp/hard fragments/dust of different materials everywhere.
I did the best I could without buying replacement parts:
Took the whole extruder apart and got rid of the molten blob, replaced the nozzle, cleaned everything up the best I could, greased everything, re-calibrated it from scratch etc.
Had to print a new fan shroud too, I couldn't recover that thing..
However the rods and bearings are really done. You can feel rough spots and see a slight curve, while the Y-carriage has some vertical play.
And I think the belts/pulleys aren't in a great state either.
Also, the nozzle fan needs about a minute to become silent. When it spins up, it sounds like it would choke and destroy itself.
It also took a few hits from falling/flying things in the workshop or him just hitting it while maneuvering bigger objects.
It needs new rods, new bearings, new belts, new fans, definitely a new heatbed! and probably needs a re-build to be straight & tight again.
The right Z-Axis has some play too, randomly causing nasty resonances during bigger Z-Moves.
Buying all the replacement parts and putting in the work, I'm probably better off just buying a new and more advanced printer.
It's in such a bad state, but still prints pretty damn well, that buying a Prusa wasn't a question.
The question was, when something like the Core One would be announced, since I'm extremely space restricted and need an enclosure. The P1S was veeeery tempting!
I was really close to ordering one, but managed to wait, impatiently. Then the Core One got announced and it's the perfect fit to my needs.
Since I love building things, I definitely wanted the Kit.
So I really hope to get an update regarding shipping dates soon.
Story time over 😀
RE: The Core One Kit Waiting List
Ordered 1714, so hopefully there is like 6 people ahead of me in the queue. [...]
Would very much like to see a shipping email on Monday though.
Your estimate seems to assume that the clerk who handles Prusa's online shop can only process one order every 2 minutes, because he cannot type any faster? 😉
Don't be too disappointed if your order does not ship on Monday. It might just be a small "symbolic" batch they ship tomorrow (assuming they actually ship anything "in March"). And I would guess Prusa easily got 100+ orders in the first 10 minutes. It takes some load to drag a server down to its knees...
My only sadness is the accelerometer and gpio board going oos. Would like to have them fitted whilst building but don't want to wait for them to get the printer.
Ouch, I had not noticed that. The accelerometers certainly were in stock when I ordered mine. So did they "reserve" one for my order at the time? My order status page does not provide clarity about that. I'll ping the support chat, but queues are too long at the moment...
RE:
Ok, I got through to a support agent to ask about the impact of the accelerometer going out-of-stock. The response was unsatisfactory:
Items are not reserved by default, so I really can't tell if this unavailability will affect your order's shipping date, sorry.
That's rather unhelpful. Suddenly being faced with a new 3..4 week delay, caused by an item that was "in stock" when I ordered it, really sucks. So should I cancel the accelerometer order?
I'll wait until tomorrow to see whether they come through with a ship date. The agent did confirm that they will ship first kits tomorrow.
RE: The Core One Kit Waiting List
I've kept next weekend free and ordered bad weather.....
Think positive.
First rule when ordering a new Prusa printer. Never, ever order anything else, it will go wrong.
RE:
First rule when ordering a new Prusa printer. Never, ever order anything else, it will go wrong.
But it would be so easy for Prusa to do it right, in a customer-friendly way! Either establish an IT solution where they can reserve items in stock for pending orders, until all items in an order are complete -- that would make good sense for a company which is frequently faced with extended lead times. Or automatically do partial shipments if they can't deliver all items, and eat the extra shipping cost.
Suggesting instead that customers "are doing it wrong" by ordering accessories with the printer seems absurd to me. We really should not just shrug it off and let Prusa get away with their poor processes.
RE:
I’m in exactly the same position, and got pretty much the same frustrating answer.
I’ve got the kit, accelerometer and camera all in the same order. I mean, for maximising use of shipping costs, why wouldn’t you. Everything showed as in stock at the time I ordered.
Even if I were to accept the additional shipping costs by moving the out of stock items to a new order, you’d then be at the back of the queue for them.
I don’t know if there’s any way customer support could perhaps split your existing order, whilst maintaining your queue position for the out of stock items? 🤔
Ordered 1714, so hopefully there is like 6 people ahead of me in the queue. Ordered knowing the likely script for the core one will be a bit wobbly start with a potential delay followed by it quickly getting dialled in, at least going by previous releases.
As with all things online the people who are happily printing won't be posting about it but the ones who are having issues will be so it is important to account for that. From what I've seen so far the release has been pretty smooth so far so that is good.
Would very much like to see a shipping email on Monday though. I've been delaying some prints which need to be aesthetic rather than functional and I really can't face tuning my mini (which really needs a service as well).
My only sadness is the accelerometer and gpio board going oos. Would like to have them fitted whilst building but don't want to wait for them to get the printer.
RE: The Core One Kit Waiting List
That's right, Prusa could and should do that.
But as long as that's the case, I only ever order the printer. At least when the printers are not in stock.
After the first rush, things calm down again.
But this time I don't need anything else either.
I still have the Accerolomter, nozzles and sheets from the MK4s.
I have already designed and printed a camera housing for an Esp32 cam.
I can also use it to stream via the browser if I want.
RE: The Core One Kit Waiting List
I would also call for patience, understanding and stopping the whining. At the moment, they haven't scammed anyone. They have kept their word, as they haven't promised much either. If they do say something and not provide it, please go on. But that hasn't been the case now. They also happily refund money for anyone willing to cancell their order, unlike e.g. kickstarters or many car dealerships.
Not all people like the way they bring new products to market. However, there is no way which would make everyone happy:
- If product is released for a preorder, people complain about the wait. Also, if a printer is needed fast, they have other models in stock for order.
- If product is announced out of thin air ready to ship, people who have bought previous model recently will complain as they coudn't get the newest iteration. Also, it is significant capital cost for a company, so it is not a viable alternative always.
- If product is first announced and then units are released for sale only when they are ready to ship in small batches, people will complaint it being out-of-stock all the time and the need for checking the product page regularly to acquire one.
People comlaining about not releasing the products before manual, don't understand how much it would cause unhappy customers after failed assembly, bad PR regarding that and whole shitload of extra work (and cost) for customer service. All these resources could be used for preparing product for real launch or providing support for the cases requiring it.
People complaining, that the manual should have been released earlier, don't understand that it would lead either to artificial delay of shipping or releasing a half-finnished manual. The latter would be just a huge burden for team writing those instructions and for customer service. Comments to half-finnished texts are usually more trouble than help, as people just point out things writers already know. That would also increase change of mistakes, as people would do things based on their memory or an old copy on instructions.
And for the people complaining about X being better: go buy X then. It is simple as that. If you really think that way, there is nothing wrong in that. There is no need to feel frustrated or sad about that. Just buy the thing which is best for you. Companies aren't your friends.
Some people will consider me a 'Prusa fanboy' at this point after me defending them. I can assure you, that it is definitely not the case. I have not used a Prusa once. I'm also pretty sure, that I haven't seen one either. I have paid for a product and waiting for its arrival and that is it. Yes, I would like to receive the product rather the last month than the next, but that is just how things are.
So, guys, please calm down. For now.
Hi,
I absolutely get where you're coming from and everything you say sounds reasonable.
I'm not here to complain either, but let me try and give a different perspective:
My partner and I had been hemming and hawing about getting our first 3D printer. We'd pretty much decided on a Mk4S when the announcement dropped. We did further research, which meant we weren't first in line, but decided to switch to the C1 Kit.
A lot of this decision was because of the research about the company as much as the product: in the Mk4 announcement they mentioned having hundreds actually ready to ship and that they would have vouchers for recent purchasers of the MK3 and anyone who'd paid but not shipped could switch to the new MK4.
So when the website said "shipping in March", when we made our purchase on 8th March, we were excited! We're thinking that this isn't a risky Kickstarter, they have a history of stockpiling before sales start, and great treatment of past customers.
We got our "Deposit Paid" confirmation (we did pay full amount) and right there on the screen is said "Shipping:March".
So of course we started reading everything we could about Prusa, the C1, etc. And we come to discover that folks are waiting for their non-kit versions. Moreover, they're in batches extending to the end of next month.
Then on 19th March, our order went from "Shipping:March" to "Shipping:TBA". Huh. Sounds like they're going to do batches for the kits too. Now this starting to feel weird, which brought me to this forum.
It feels odd because it's not a Kickstarter where delays and such are to be expected, it's a purchase.
It feels odd because the entire amount is taken, not a deposit,
It feels odd because they've not only taken the full amount on the implication that it'd arrive within three weeks, but now I haven't a clue and everyone here is arguing lol.
So I bought an AD5M from a guy in the classifieds to scratch my tinkerers itch. I'll get The Kit when it comes, nothing I can do about it, what will be will be.
If I could learn to keep away from the forums, I'd be a blissfully ignorant man.
RE: The Core One Kit Waiting List
I just nuked the gpio board and accelerometer off my order. I think it will be interesting to see how it handles without the accelerometer. Being pragmatic I ordered the parts expecting something like this to happen (I've seen how other orders have gone) so it's not a surprise, just mildly frustrating.
The rep i spoke to said it could delay the order so I just cancelled, but another rep said it would not be a problem. I'd like a consistent answer but I'd rather not roll the dice.
I will be ordering an mmu3 when available so I'll have to pay more shipping at some point anyway.
RE: The Core One Kit Waiting List
That's right, Prusa could and should do that.
But as long as that's the case, I only ever order the printer. At least when the printers are not in stock.
After the first rush, things calm down again.
But this time I don't need anything else either.
I still have the Accerolomter, nozzles and sheets from the MK4s.
I have already designed and printed a camera housing for an Esp32 cam.
I can also use it to stream via the browser if I want.
So all is good for you. But that does not really help me (or @bigscotal, or @ratlet, or many others). 🙄
Prusa's current process is not only bad for customer satisfaction, but also running against their own interests. They want customers to order accessories and consumables with a printer order. The online shop always suggests a few right on the order page and nudges you towards ordering them -- understandable; who would not like some extra revenue? But at the same time they train their customers not to use this option, since it will wreak havoc with your ship date.
I don't even want to think about the fact that I already paid for this stuff, many weeks ago -- and yet they shipped the accelerometers they had on the shelf to somebody else, and make me wait yet another month, not only for the accessory but for the whole order. Somebody had mentioned taking Prusa to court over improper business practices, which I found over-the-top at the time. But this combination of taking customers' money, while sending ordered goods to someone else who ordered them later, might qualify.
RE: The Core One Kit Waiting List
There is nothing to gloss over.
Ordering from Prusa is sometimes a frustrating experience.
You quickly forget about it when the printer finally arrives and over time you adapt.
Apparently Prusa can afford this behavior.
Especially when you order a new printer, the accessories should be ordered and delivered at the same time.
It actually does, but much later. A warning on the order page would suffice. Then everyone can react accordingly.
I don't know whether you can save on shipping costs by placing two separate orders.
As far as I know, there will still be 2 packages because the printer package is not packed separately.
All in all, it should simply be better communicated on the website.
Which brings us back to the topic.
RE: The Core One Kit Waiting List
I just nuked the gpio board and accelerometer off my order. I think it will be interesting to see how it handles without the accelerometer. Being pragmatic I ordered the parts expecting something like this to happen (I've seen how other orders have gone) so it's not a surprise, just mildly frustrating.
The rep i spoke to said it could delay the order so I just cancelled, but another rep said it would not be a problem. I'd like a consistent answer but I'd rather not roll the dice.
I will be ordering an mmu3 when available so I'll have to pay more shipping at some point anyway.
I had added the accelerometer to my order (a few weeks after ordering the kit) when it became clear that at least some of the Core Ones suffer from VFAs and noise. I trust that Prusa will release phase stepping calibration to obtain smooth motor operation even in motors which are not perfect -- and I am hoping that they do this within my 60-day return window for the printer. But I will need the accelerometer to make use of that calibration.
So where does this leave me now, with line of sight to a printer kit but not the accelerometer? It seems that the "3 to 4 week lead time" Prusa currently state is just a finger-in-the-wind estimate and can't be relied upon. Unless I get lucky and my kit's motors are perfect off-the-bat, I would need the accelerometer well within the 60-day return window.
I am half-tempted to build my own. Prusa has published the files for printing the mounts, and while I have not found the schematics, these seem trivial. But a custom layout for the little PCB would be required if I want to use Prusa's mount; the cheap off-the-shelf boards don't have the right form factor. Some links below... but maybe it makes more sense to start looking for someone who can lend me their accelerometer for a few days.
https://forum.prusa3d.com/forum/input-shaping/lets-get-the-accelerometer-working-on-the-mk4/
https://www.printables.com/model/1036047-prusa-accelerometer
https://github.com/MCDELTAT/MK4_Accelerometer
RE: The Core One Kit Waiting List
Ordered one yesterday still said shipping starts in march, I don’t care to much if it ships in a month or tomorrow but please be transparant 😅
RE: The Core One Kit Waiting List
Order created 31.1. at 5:17 PM and my order number ends in 0242. I assume there are 241 orders ahead of me. That's not a lot 😀
I am from the Czech Republic, I don't speak English, I translate using Google Translate
RE: The Core One Kit Waiting List
Not sure you can make that assumption.
Order created 31.1. at 5:17 PM and my order number ends in 0242. I assume there are 241 orders ahead of me. That's not a lot 😀
--------------------
Chuck H
3D Printer Review Blog
RE: The Core One Kit Waiting List
Order created 31.1. at 5:17 PM and my order number ends in 0242. I assume there are 241 orders ahead of me. That's not a lot 😀
Nice theory. 😎 But there is no reason to assume that Prusa have reset the order number counter to zero when they opened the kit orders.
Not sure whether the numbers are consecutive at all, and if so, where they stood at 17:00 on January 31st. My order number (confirmed 17:07) ends in ...9621.
RE: The Core One Kit Waiting List
5:13 PM .....9997
Seems like there are still a few ahead of you 🤣
RE: The Core One Kit Waiting List
I know it's a theory. And if they send it to me in a week or two, I won't be upset about it either.
I am from the Czech Republic, I don't speak English, I translate using Google Translate
RE:
Ok, that's an average of 75 orders per minute.
So there are still 526 to go before Jürgen and 975 for me.