Really angry: PRUSA just moved my shipment from batch 3 to batch 6
 
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Really angry: PRUSA just moved my shipment from batch 3 to batch 6  

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docsascha
(@docsascha)
Eminent Member
Really angry: PRUSA just moved my shipment from batch 3 to batch 6

Dear all, 

Prusa's communication and costumer services getting me more angry and disappointed every minute 

A few weeks ago my CoreOne Upgrade - ordered at day one - was given with week of Batch 3 Week 22.5 

Today they changed it to batch 6 week of  23.6. 

This change has come without notification or explanation 

Has this happend to you , too?

Currently I am loosing my faith in this company and really thinking of selling my MK4s and canceling my order.

Best wishes 

 

Sascha 

 

This topic was modified 3 months ago 2 times by docsascha
Posted : 30/05/2025 8:51 am
Koen Kooi
(@koen-kooi)
Trusted Member
RE: Really angry: just moved my shipment from batch 3 to batch 6

The 'Up to date shipping information' page has an explanation. I don't really understand the explanation, but that's another matter.

Posted : 30/05/2025 8:53 am
1 people liked
docsascha
(@docsascha)
Eminent Member
Topic starter answered:
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6

Thank you for sharing this 

Why can't Prusa contact the costumers and inform them directly. this should not be this complicated.

Actually this whole matter is awfully handled by PRUSA,

BW

Sascha  

 

 

Posted : 30/05/2025 9:31 am
Jürgen
(@jurgen-7)
Noble Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6

Prusa should really get their processes and internal software tools in order. The amount of time they must be wasting on manually building and publishing batch tables, pacifying customers via the various support channels, figuring out which accessories to reserve or not reserve for which orders... Not to mention the massive loss of customer goodwill and trust.

I get it that designing and building a printer and making it robust in mass production or customer kit-building is a difficult task -- so I can kind of understand why they don't get it right immediately. But managing an order and shipping queue, and sending automated update mails to customers?! Come on, Prusa. You can figure that out. 

Posted : 30/05/2025 9:42 am
1 people liked
jokerit
(@jokerit)
Estimable Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6

Yes, but this table is only some sort of shit, cause it explain -in fact -nothing, and you cannot believe in its data.

Posted : 30/05/2025 9:43 am
John
 John
(@john-3)
Estimable Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6

Do not take the shipping table and estimated shipping dates to seriously right now. They changed my conversion kit order yesterday from Batch 1 to Batch 5, estimated shipping 21 June. Yet it shipped yesterday at 21:45 and is with Fedex now.

Posted : 30/05/2025 12:47 pm
1 people liked
Majdy
(@majdy)
Active Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6

This thread is pointless, we've already dealt with this in MK4S to Prusa CORE One Conversion kit Waiting list

Posted : 30/05/2025 12:53 pm
Jürgen
(@jurgen-7)
Noble Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6
Posted by: @majdy

[...]  we've already dealt with this in MK4S to Prusa CORE One Conversion kit Waiting list

You have dealt with it? Congrats! What is the outcome?

Posted : 30/05/2025 1:03 pm
Majdy
(@majdy)
Active Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6

Really? I guess we have bigger problems than worrying about verb tenses.

Posted by: @jurgen-7
Posted by: @majdy

[...]  we've already dealt with this in MK4S to Prusa CORE One Conversion kit Waiting list

You have dealt with it? Congrats! What is the outcome?

 

Posted : 30/05/2025 2:01 pm
Jürgen
(@jurgen-7)
Noble Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6
Posted by: @majdy

Really? I guess we have bigger problems than worrying about verb tenses.

Like reprimanding other users about their "pointless" posts, right. That added a lot of value.

Posted : 30/05/2025 2:38 pm
Majdy
(@majdy)
Active Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6

Yes, it was valuable, because apparently he didn’t know that this issue had already been addressed starting around page 20 of the thread. My comment, unlike yours, wasn’t intended negatively.

Posted by: @jurgen-7
Posted by: @majdy

Really? I guess we have bigger problems than worrying about verb tenses.

Like reprimanding other users about their "pointless" posts, right. That added a lot of value.

 

Posted : 30/05/2025 3:21 pm
Jürgen
(@jurgen-7)
Noble Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6
Posted by: @majdy

My comment, unlike yours, wasn’t intended negatively.

Maybe it was just a language issue then. "Your post is pointless" does come across as pretty negative and aggressive. 

Posted : 30/05/2025 3:27 pm
Majdy
(@majdy)
Active Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6

OK, in that case, thanks for the feedback. It could be that my sense for words is weaker in a foreign language. 😉

Posted by: @jurgen-7
Posted by: @majdy

My comment, unlike yours, wasn’t intended negatively.

Maybe it was just a language issue then. "Your post is pointless" does come across as pretty negative and aggressive. 

 

Posted : 30/05/2025 5:43 pm
4 people liked
JingleMePringles
(@jinglemepringles)
Eminent Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6

In the interest of bridging language barriers, "Your post is pointless" has an implied meaning of "You have wasted my time in making this post as there is no sense in making it and it is annoying." Another way of saying what you meant more positively is "This has been addressed in another thread if you want to take a look"

Hope this helps 🙂

Posted by: @majdy

OK, in that case, thanks for the feedback. It could be that my sense for words is weaker in a foreign language. 😉

Posted by: @jurgen-7
Posted by: @majdy

My comment, unlike yours, wasn’t intended negatively.

Maybe it was just a language issue then. "Your post is pointless" does come across as pretty negative and aggressive. 

 

 

Posted : 30/05/2025 6:57 pm
4 people liked
Etadriver
(@etadriver)
Active Member
RE: Really angry: PRUSA just moved my shipment from batch 3 to batch 6

off Topic

also a good way to say shut up

"Now that you no longer have a horse in this race, please try to be respectful of our ability to make our own choices. 🙂"

this comment was at me

Posted : 31/05/2025 11:17 am
1 people liked
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