Prusa Screwing Up My Order - General discussion, announcements and releases

RE:

Swedish Steamworks — Tue, 20 May 2025 07:36:34 +0000

I also had this kind of issue.

When i received my Mk4s conversion kit, the cable that connects the NFC board to the main board was missing.

Didn't notice until I got to that part of the assembly, which is the last part of the build.

Sent Prusa a mail about it and got asked to take pictures of the empty zip bags the parts came in. Sent them the pictures and then got asked to take pictures of the printer. Did that as well and got asked to remove the cover that contains the NFC card and take pictures of that as well.

Gave up att that point since I won't use the NFC tag anyway.... But really frustrating! What does those pictures even matter?! What am I suppose to show them? Could as well just removed the cable and snap a picture of it after that if they thought I was lying about it and trying to get a spare cable or something....

At least will get one with the core one conversion kit now.

RE: Prusa Screwing Up My Order

pw — Tue, 20 May 2025 05:15:25 +0000

I was asked to open the PSU and twist and turn the fan.
It's outrageous and pure harassment!

Wow. That's quite bad. That's directly against electrical laws where I live. I don't think anyone without S2 or S3 license are allowed to disassemble electrical components like PSU's here.

RE:

LarGriff — Tue, 20 May 2025 05:05:03 +0000

Tbh, I could have sworn that was meant to be printed in PETG, but now I see it says PC right there on the download site. My bad! I’m glad you caught it! But on another page it says PETG. https://www.prusa3d.com/product/z-motor-mount/

I guess it’s true what they say about “No good deed goes unpunished!” Ha! Cheers!

RE: Prusa Screwing Up My Order

LarGriff — Tue, 20 May 2025 04:20:51 +0000

I get it. You don’t want risk a warranty issue. Oh well. Hope you enjoyed the rest of the build.

RE: Prusa Screwing Up My Order

Giorgio1! — Mon, 19 May 2025 21:35:48 +0000

Also—not trying to sound ungrateful or anything, I just didn’t want to risk damaging the printer by running it hard on a part that might not last long-term. The printed part was super helpful for fitting, testing, and calibration, but I figured it was safest to wait for the factory one before doing any printing.

RE: Prusa Screwing Up My Order

Giorgio1! — Mon, 19 May 2025 21:31:08 +0000

I’ve been waiting on the factory part from Prusa before running any prints—I didn’t want to risk any wear with PETG long-term, even though your part worked perfect for testing. I also figured I’d install the filtration system at the same time so I only have to open things up once. Thanks again for your help—I really appreciated your help with this!

RE: Prusa Screwing Up My Order

LarGriff — Mon, 19 May 2025 20:12:45 +0000

I thought we’d see prints coming out by now! I hope everything is going okay with the build.

RE:

Mercur12 — Fri, 16 May 2025 06:14:33 +0000

Unfortunately, this isn't an isolated incident; there's a system behind it to ward off claims and save costs.

In my case, I had a squeaking fan in the PSU of my MK4 during the statutory warranty period (in the EU).

When I requested a repair, support demanded to send a video of the fan in which the noise was clearly audible.

I was asked to open the PSU and twist and turn the fan.

It's outrageous and pure harassment!

Normally, within the timeframe in question, you would receive the replacement part immediately and without any further action.

Prusa would be well advised to work on its customer focus and comply with its EU legal obligations.

Under these circumstances, I decided not to continue arguing with the support staff and instead found a replacement.

RE: Prusa Screwing Up My Order

Giorgio1! — Thu, 15 May 2025 18:10:01 +0000

my kit was there for six days.

Posted by: @a-dude16
My assembled kit has been stuck in Belgium since Monday (5/12). How long was yours there?

RE: Prusa Screwing Up My Order

a-dude16 — Thu, 15 May 2025 17:52:41 +0000

My assembled kit has been stuck in Belgium since Monday (5/12). How long was yours there?