RE: MK4S to Prusa CORE One Conversion kit Waiting list
This is something I don't get? You were transferred from batch 4 to batch 5?
Many of us without any extra items were transferred from batch 3 (22.5) to batch 6 (21.7.).
And I'm not blaming you for anything. I'm happy if you get your printer but it seems it doesn't matter when and what you order.
I feel your pain.
Two days ago, when this whole “shipping mayhem” began, I tried chatting with them to understand how long my order would be delayed.
The guy who I talked to told me, several times, that my order would be pushed back two weeks because of BuddyCamera issues.
My order was in batch 4 and had been set to ship around 30 May, so with a quick (and pessimistic) calculation, the new date looked like 15 June.
Spoiler alert: that wasn’t true; Now I’m in batch 5, which starts on 23 June. 😱
Naturally, I’m frustrated with how this has been handled. I bought on day one, when the conversion kit was supposed to launch in March. I accepted the slip to April, then got moved to late May (I only managed to order at about 21:45 CEST) and now it’s another three-week wait.
Will I buy from Prusa again? Probably, because their printers are well engineered.
Will I buy on day one? Definitely not.
I’ll wait until the shipping times stabilize, just as I did with my MK4 and MK4S upgrades.
Yes, now we have to wait, but I hope, my order will be drawn for shipping sooner than in july. I only want to know, how they are using our orders. Chating with support is frustrating, thea are not able to answer anything about delay in distribution.
RE: MK4S to Prusa CORE One Conversion kit Waiting list
Unfortunately, the happiness didn’t last.
I was originally in batch 4 (May 30th). Yesterday, they moved me to batch 5 (June 23rd). Now I’m in batch 6 (June 30th).
I’m currently in the queue to ask them what’s going on, because honestly, I really don’t get it.
I can understand some errors and delays, but this constant change with no official communication—I think it’s bad practice.
This is something I don't get? You were transferred from batch 4 to batch 5?
Many of us without any extra items were transferred from batch 3 (22.5) to batch 6 (21.7.).
And I'm not blaming you for anything. I'm happy if you get your printer but it seems it doesn't matter when and what you order.
I feel your pain.
Two days ago, when this whole “shipping mayhem” began, I tried chatting with them to understand how long my order would be delayed.
The guy who I talked to told me, several times, that my order would be pushed back two weeks because of BuddyCamera issues.
My order was in batch 4 and had been set to ship around 30 May, so with a quick (and pessimistic) calculation, the new date looked like 15 June.
Spoiler alert: that wasn’t true; Now I’m in batch 5, which starts on 23 June. 😱
Naturally, I’m frustrated with how this has been handled. I bought on day one, when the conversion kit was supposed to launch in March. I accepted the slip to April, then got moved to late May (I only managed to order at about 21:45 CEST) and now it’s another three-week wait.
Will I buy from Prusa again? Probably, because their printers are well engineered.
Will I buy on day one? Definitely not.
I’ll wait until the shipping times stabilize, just as I did with my MK4 and MK4S upgrades.
Yes, now we have to wait, but I hope, my order will be drawn for shipping sooner than in july. I only want to know, how they are using our orders. Chating with support is frustrating, thea are not able to answer anything about delay in distribution.
RE: MK4S to Prusa CORE One Conversion kit Waiting list
I got bumped again. First from batch 2 to 5, now to 6. The cryptic shipping info seems to indicate that any orders that include accessories, i.e. Filter or Camera, are delayed. Sounds like someone screwed up and shipped individual accessories before allocating enough to cover the bundled orders and now they’ve run out.
MK4S/MMU3
RE: MK4S to Prusa CORE One Conversion kit Waiting list
Latest show with Prusa chat - I, ve asked about reasons of "rebatching" my order from 3 to 6 and that great delay in shipping. Answer? - " I must apologize for some misuderstanding. I´ll send your problem to our expedition section" And " I´ll send you an email with more details." And of course, nothin And my money are g changed, and no mail recieved. And my money - they have them, so what else, and my conversion kit? - somwhere .....
RE: MK4S to Prusa CORE One Conversion kit Waiting list
I talked with support, and I had to go take a painkiller afterward.
They told me that my order is now scheduled for the second week of July.
So I decided to remove the BuddyCamera from my order.
They also mentioned they are working on resolving the issues with the shipping estimates and advised me to reach out again by the end of next week.
I really hope that removing the camera will allow my order to ship somewhat sooner than mid-July.
Wish me luck, I think that, like many of us, I will need it.
RE: MK4S to Prusa CORE One Conversion kit Waiting list
Makes you wonder what percentage of their support team is currently tied up with managing the fallout from Prusa's inability to plan and communicate ship dates. Is there any bandwidth left for technical support? 🙄
RE: MK4S to Prusa CORE One Conversion kit Waiting list
I've set myself a bit of a deadline. Support has informed me that my batch number should "be corrected", but didn't know when. Hoped that it would be within a couple of hours.
My order is for the conversion kit with the new LCD, so according to their own information on the shipping pages this should not have been affected and shouldn't have been pushed back so far.
I'm giving them until Monday to get me some good news. If there's no change for the better I'm going to settle in with my already excellent Mk.4 and cancel my order. Just wished I could get the interest Prusa Research has accrued from having the free loan on their books.
Suppose I've learned my lesson (again). Never preorder, you probably won't get it earlier anyways.
RE: MK4S to Prusa CORE One Conversion kit Waiting list
I would honestly advice everyone to ignore the shipping table right now. They moved me from batch 1 to batch 5 yesterday afternoon, scheduled to ship Jun 21st. But it was shipped yesterday evening and is with fedex. Including Camera and filter.
RE: MK4S to Prusa CORE One Conversion kit Waiting list
to be honest, I did order early to profit from the "introductory price" for the upgrade kit (that was supposed to rise after the introductory phase). I did count on not getting my order in the promised initial April timeframe (experience based on previous initial releases), the biggest complain for me is the complete and utterly chaos in the delivery scehduling and, possibly even more annoying, the lack of personal information (it shouldn't be a biggie to implement some sort of mail to customers when an order schedule changes).
Without the introductory price, I would have waited until sommer at the very least.
Next time I'd probably just order when the shipping schedule is more acceptable. It seems there is no point in ordering early as Prusa sit on your money for months before shipping anyways - so may as well keep your money and order when the first wave has ended and shipping times are more reasonable.
So, for example, it's either a matter of ordering in Feb and being without your money or item, until taking delivery July, at which point shipping schedules have dropped, so you could order in July and wait 2-3 weeks for shipping later the same month or early August!
I'd save the frustration and choose the latter next time!
RE: MK4S to Prusa CORE One Conversion kit Waiting list
None of this makes sense. It has to be an error. Multiple cases are like mine. I am upgrading two printers.
Order one: printer plus minimal additional items and they are are all in stock. Started in batch 2 for May 14 start date. It moved to batch 6 and July. The same days it switch batches, it shipped. Delivery early next week.
Order 2 contains a buddy camera and was in Batch 4 and early June date. It moved to late June and batch 5.
Odd.
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Chuck H
3D Printer Review Blog
RE: MK4S to Prusa CORE One Conversion kit Waiting list
Mine is moved to batch 4 and is shipping from 16-06-2025, wich is disappointing because I am on holiday by then.
So, can everybody who is moanig and who's order is shipping before mine cancel their order NOW !
Please...
RE: MK4S to Prusa CORE One Conversion kit Waiting list
What is most infuriating is that surely, by now, they are more than aware of their batching issues (not the original “incorrect” assignments as stated in their current shipping sched page, but the new errors that have apparently emerged whilst trying to fix those initial issues). Yet they have remained publicly silent and have decided their prepaying customers are not worthy of informing.
The delays are disappointing as they are. But this is an active decision on Prusa’s part to not to give a ****.
RE: MK4S to Prusa CORE One Conversion kit Waiting list
That is your experience ( and may be few other people) but the main problem is, that we don´t know what happened with our orders even support or chat is not able to answer. And for exmple my order is stil NEW, and switched to batch 6 (sending start 22.7.) . And now we can use crystal ball to see answer?
None of this makes sense. It has to be an error. Multiple cases are like mine. I am upgrading two printers.
Order one: printer plus minimal additional items and they are are all in stock. Started in batch 2 for May 14 start date. It moved to batch 6 and July. The same days it switch batches, it shipped. Delivery early next week.
Order 2 contains a buddy camera and was in Batch 4 and early June date. It moved to late June and batch 5.
Odd.
RE: MK4S to Prusa CORE One Conversion kit Waiting list
So after speaking with support yesterday, who confirmed that I had been bumped from batch 2 to batch 6 shipping, I cancelled my two CoreONE related orders. Both showed requested cancellation status. Today I got a shipping notification for one of the orders. This is an absolute disaster of a launch and customer service fiasco. At this point I don't even want to do the conversion any longer, hence why I cancelled my order. There is language in the update page that affected users will receive compensation of some sort but all I want is a refund. I am done with Prusa at this point.
RE: MK4S to Prusa CORE One Conversion kit Waiting list
In general, I agree. The problem is not only the lack of information, but also inconsistent responses from support. I received a decent response saying my order was shipping or shipped and that the batch change was wrong. Others, seem to not get any info.
That is your experience ( and may be few other people) but the main problem is, that we don´t know what happened with our orders even support or chat is not able to answer. And for exmple my order is stil NEW, and switched to batch 6 (sending start 22.7.) . And now we can use crystal ball to see answer?
None of this makes sense. It has to be an error. Multiple cases are like mine. I am upgrading two printers.
Order one: printer plus minimal additional items and they are are all in stock. Started in batch 2 for May 14 start date. It moved to batch 6 and July. The same days it switch batches, it shipped. Delivery early next week.
Order 2 contains a buddy camera and was in Batch 4 and early June date. It moved to late June and batch 5.
Odd.
--------------------
Chuck H
3D Printer Review Blog
RE: MK4S to Prusa CORE One Conversion kit Waiting list
That is too bad. It truly is a superior printer and you will never find another that is this upgradable.
So after speaking with support yesterday, who confirmed that I had been bumped from batch 2 to batch 6 shipping, I cancelled my two CoreONE related orders. Both showed requested cancellation status. Today I got a shipping notification for one of the orders. This is an absolute disaster of a launch and customer service fiasco. At this point I don't even want to do the conversion any longer, hence why I cancelled my order. There is language in the update page that affected users will receive compensation of some sort but all I want is a refund. I am done with Prusa at this point.
--------------------
Chuck H
3D Printer Review Blog
RE: MK4S to Prusa CORE One Conversion kit Waiting list
[...] you will never find another that is this upgradable.
Upgradable to a truly well-polished Core One S maybe?
But I am not sure what to expect from Prusa beyond that. They really seem to be falling behind, regarding both technical and organisational capabilities.
RE: MK4S to Prusa CORE One Conversion kit Waiting list
Not sure that I agree. Prusas are upgradable. No other printer that I am tracking is. The P1P to P1S which was not much of an upgrade.
Every other printer I own is stuck and never upgrades.
The Core One is still very relevant.
I am not going to comment on the current launch and shipping issues.
[...] you will never find another that is this upgradable.
Upgradable to a truly well-polished Core One S maybe?
But I am not sure what to expect from Prusa beyond that. They really seem to be falling behind, regarding both technical and organisational capabilities.
--------------------
Chuck H
3D Printer Review Blog
RE: MK4S to Prusa CORE One Conversion kit Waiting list
Not good news today. It was moved from batch 5 to 6, from June 6 to June 30. Not nice.
RE:
Just now my order changed - not batch but there is "sending will start in the week from 16 of june" Ok, but i´m little bit skeptical, it is 4th term. Let us see.