Dear Mr. Prusa, What are you actually thinking, letting your most loyal customers down and offending them like this?
Dear Mr. Prusa,
What are you actually thinking, letting your most loyal customers down and offending them like this?
It's actually the law (probably also in the Czech Republic) that delivery deadlines must be met.
You're constantly violating this by repeatedly delaying delivery dates.
Example: Orders for conversion kits or CoreOne kits from February and March, promised for May, haven't even been delivered yet.
Take the time to look at the forum posts in which your (previous) customers express their anger.
Doesn't that give you something to think about?
* MK4S to Prusa CORE One Conversion kit Waiting list: 720 posts
* The Core One Kit Waiting List: 1450 posts
Do you realize that you're currently ruining your reputation, with the result that many customers are turning away
and ordering from competitors, where they receive prompt delivery.
You've lost these customers forever.
Or do they just not care? As long as the money keeps rolling in...
Kind regards, JH
RE:
Yes, constant delaying is what's bothering me in Prusa, too. I think that in all the time i own Prusa printers (back from MK3) not once deliveries for new stuff were shipped as promised, nor new model date promises realized. I think that what's happening here is that prusa guys just publish unrealistic dates, not taking possible complications in development into account (which they DO occur, and it's normal that they do...). I'm used by now for things like "new core one kit will be sent by end of March" that this is in fact May or June...
Note differences between these two promises:
- "you'll get your printer in October", then you get it in August - what a pleasant surprise!
- "youll get your printer in April", then you get it in August... what a disappointment...
But, don't worry, there are still plenty of orders, if waiting period is 5-6 weeks. When i ordered MMU3 two weeks ago it was 1-2 weeks lead time for it, now it's already 3-4. Well, 2 weeks has passed, so i should receive my mmu3...
I also received my core one 2-3 weeks later than promised, allegedly there were problems with buddy cam which i ordered together with printer... but, they did gave me a voucher because of the delay, which was nice move from Prusa.
so these complains will just hit a brick wall, i guess.
RE: Dear Mr. Prusa, What are you actually thinking, letting your most loyal customers down and offending them like this?
I suspect, all new orders are likely to be delayed until VFA issues are corrected.
RE: Dear Mr. Prusa, What are you actually thinking, letting your most loyal customers down and offending them like this?
I suspect, all new orders are likely to be delayed until VFA issues are corrected.
Is this based on anything? I don't think it is very smart (and even a bit dishonest) to throw around statements like that without any info or confirmation from Prusa.
RE: Dear Mr. Prusa, What are you actually thinking, letting your most loyal customers down and offending them like this?
Dear Mr. Prusa,
[...] Take the time to look at the forum posts in which your (previous) customers express their anger. Doesn't that give you something to think about?
I don't think Jo Prusa reads this forum. I have certainly never seen a post from him here -- does he even have an account?
It seems that Prusa considers this forum a self-help place for customers, to relieve their support team of some work. And maybe a place for customers to vent among themselves. But they don't seem concerned that the "general public" could pick up on the bad & the ugly side of Prusa printers -- apparently the forum does not have sufficient visibility for that.
Reddit is a different matter. Visibility of critical Reddit posts is high enough that Prusa bothers to contribute some posts there to do crisis management and spin-doctoring.
RE: Dear Mr. Prusa, What are you actually thinking, letting your most loyal customers down and offending them like this?
I don't think Jo Prusa reads this forum.
He doesn't have to. Jo himself is "not important" - he have 150+ employees... he's only "the boss" - some of employees do read this forum.
But, in this particular case it doesn't matter anyway - and not because anyone does or doesn't read forum, but because this is how it is. The fact is that it's a thing under constant development, which is great. Not so great is only prematurely set date...
RE: Dear Mr. Prusa, What are you actually thinking, letting your most loyal customers down and offending them like this?
It's not like that delay it on purpose. The biggest issue for me was the lack of communication. But in the end I received the printer right on time - date in the order was changing back and forth almost every day until it was suddenly shipped and arrived exactly when it should. Camera for CORE One came even sooner - expected to be shipped in a week or so but was shipped next day.
Btw if you need more information or clarification just use their 24/7 chat.