Notifications
Clear all

User Teams not showing some teams.  

  RSS
TinyTimmy
(@tinytimmy)
Member
User Teams not showing some teams.

I am part of two teams but only one team will show up in the app, and the one that shows up has an old name (the default name with the timestamp of creation). The second team and printer don't show anywhere on the app but strangely I still get print notifications for the second hidden printer, and if i click on the notification i get an error.
Both teams and printers show up normally with Prusa Connect in a web browser.

I have tried un-installing and re-installing the app and deleting all files i can, but i still have the same issue.

Posted : 21/07/2025 6:12 am
1 people liked
M
 M
(@m-8)
Member
RE: User Teams not showing some teams.

Same problem (iOS version of app). Renaming the default team (on the web interface) and found the app still shows the old (stale) team name even though the account screen shows multiple teams, and cannot see the printer in the second team. Also tried uninstalling and reinstalling the app but to no avail. Everything works on the web version. The EasyPrint Screen in the app can see the printer name and status but it doesn't appear on the 'Printers' screen.

Posted : 28/07/2025 1:32 am
1 people liked
TinyTimmy
(@tinytimmy)
Member
Topic starter answered:
RE: User Teams not showing some teams.

I also can see the second team only in the account screen, both teams are there and they even have the correct names! I am on the Android version of the app but it sounds like we have the exact same issue. Its frustrating because the only way to add printers to the app (without "setting up a new printer" and having to delete the old printer instance) is by joining the printers team, that won't show up...

Posted : 30/07/2025 3:04 am
Azknom
(@azknom)
Member
RE: User Teams not showing some teams.

Same for me on the Android app. I created a common team for me and my fiance, placed the core one printer there and invited her to the new team. She can see the printer but not me. Prusa connect web works but not the app. Notifications from the app works though but when clicking the notification I get an error.

I have deleted all app data and reinstalled the app but that did not solve the issue.

Posted : 30/07/2025 8:53 am
JoanTabb
(@joantabb)
Veteran Member Moderator
RE: User Teams not showing some teams.

Prusa are working on changes to Connect and Teams, 
Please keep an eye on their Blog Posts, for Updates. 

regards Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK

Posted : 30/07/2025 10:48 am
Share: