Ship Date Tracking Spreadsheet  

Re: Ship Date Tracking Spreadsheet

It seems that Prusa does not deliver printer orders with filament that are out of stock. (according to the spreadsheat)
I think they have them delaying the time to receive the filaments.
They would not have put them aside when ordering.
This could save them extra shipping costs.
I have three filaments with my printer order of February 20th. I feel like I'm going to take a third delivery report too.

it all begins to turn into a bitter experience... 🙁 😥

How does it seem they don't reserve the filament? Where did you get that info? I asked in the chat and got this response:
[14:32:53] Chris: One more question, I ordered 5 filaments together with my printer. Since ordering them 1 or more has gone out of stock. Were my rolls reserved for med when ordering or will I have to wait until they are all in stock and the printer is done?
[14:33:52] Peter: Yes your rolls were reserved for you, this is right

Re: Ship Date Tracking Spreadsheet

Had an online chat yesterday as to expected delivery date as it had passed by on my order. Order was placed 16/2/2018. Anyway got told it would be sent this week. Well got the tracking number this morning so should have my mk3 by 19/4/2018.

Re: Ship Date Tracking Spreadsheet

Had an online chat yesterday as to expected delivery date as it had passed by on my order. Order was placed 16/2/2018. Anyway got told it would be sent this week. Well got the tracking number this morning so should have my mk3 by 19/4/2018.

robin.a : Was that a kit or a fully assembled printer? I ordered a kit on 12/2/2018 and still haven't heard anything.

Re: Ship Date Tracking Spreadsheet

My shipping week has officially come, which could be pushed back again once they update the spreadsheet. No word yet on a label being generated with ups or emails from prusa.

I ordered a orange kit on 2/21

Re: Ship Date Tracking Spreadsheet

According to the shipping table my week of orders was supposed to start shipping on 12/4. However, when I contacted support on friday they said my order was to be shipped some time this week. My worry is that it will be delayed since I added a bunch of filaments to the order. I have asked that they remove these from the order if it will delay it, but I am not (yet?) convinced that will really happen.

I updated the shipping spreadsheet with my order now, and it does indeed look like there are several orders placed after mine that have been shipped. Rather frustrating.

Re: Ship Date Tracking Spreadsheet

Had an online chat yesterday as to expected delivery date as it had passed by on my order. Order was placed 16/2/2018. Anyway got told it would be sent this week. Well got the tracking number this morning so should have my mk3 by 19/4/2018.

robin.a : Was that a kit or a fully assembled printer? I ordered a kit on 12/2/2018 and still haven't heard anything.

It’s a kit. I didn’t specify any extras, colour or the new coated sheet

Re: Ship Date Tracking Spreadsheet

Had an online chat yesterday as to expected delivery date as it had passed by on my order. Order was placed 16/2/2018. Anyway got told it would be sent this week. Well got the tracking number this morning so should have my mk3 by 19/4/2018.

I also placed on the 16/2/2018 and contacted chat today to see if it will go out today as I see kit orders from 20/2/2018 that have gone out. Was told it had been expidited and might go out today or tomorrow (no guarantees, naturally)

Re: Ship Date Tracking Spreadsheet

Order placed 01/29/2018. MK3 orange kit, nothing added. Still on back order and no shipping label.

Re: Ship Date Tracking Spreadsheet

It’s a kit. I didn’t specify any extras, colour or the new coated sheet

Thanks for the feedback.

Re: Ship Date Tracking Spreadsheet

Mine shiped today, ordered 12/2 an orange kit.

Re: Ship Date Tracking Spreadsheet

Mine got shipped today, finally. UPS only shows 11.3 KG so I'm not sure if my extra PETG filament is in there.

Re: Ship Date Tracking Spreadsheet

I change my filament order in the chat with the customer service.
I have take other color who are in stock to give a go for my MK3 shippement this week.
The filament who was ordered was not on the side.
We find this solution with the good customer service.

Re: Ship Date Tracking Spreadsheet

My MK3 Kit finally arrived today after a long wait.

Order date: Jan 28 2018
Shipping date: Apr 4, 2018
UPS Delivery Date Estimate: 4/10/2018
Delivery date to Oregon USA: 4/16/2018
Shipping Method: UPS WORLDWIDE EXPEDITED

A few interesting observations from my neighbor who is a UPS manager:
- 4 to 5 days is typical time in the clearing agency.
- The "mechanical failure" message is what UPS uses for the import clearing agency messages due to system issues.
- The UPS shipping estimate date doesn't take in account for non business days while in the clearing agency.
- The printer took a side trip to Milwaukee WI and back to Louisville KY to get faster sorting times. (700 mi round trip)

The UPS tracking info:
Location Date Local Time Activity
OREGON CITY, OR, US 04/16/2018 2:37 P.M. Package picked up at UPS Access Point™
Tualatin, OR, United States 04/16/2018 10:10 A.M. UPS Access Point™ possession
04/16/2018 9:44 A.M. Delivered to UPS Access Point™
Proof of Delivery
04/16/2018 8:11 A.M. Out For Delivery Today
Tualatin, OR, United States 04/14/2018 5:33 A.M. Destination Scan
04/14/2018 5:33 A.M. As requested, the UPS My Choice® delivery change was completed. / Delivery to a UPS Access Point™ location is pending.
04/14/2018 1:02 A.M. Arrival Scan
Portland, OR, United States 04/14/2018 12:35 A.M. Departure Scan
Portland, OR, United States 04/13/2018 7:02 P.M. Arrival Scan
04/13/2018 5:52 P.M. Departure Scan
04/13/2018 5:45 P.M. Arrival Scan
Louisville, KY, United States 04/13/2018 4:08 P.M. Departure Scan
04/13/2018 1:40 P.M. Import Scan
Milwaukee, WI, United States 04/13/2018 7:16 A.M. Arrival Scan
04/13/2018 7:14 A.M. A mechanical failure has caused a delay. We will update the delivery date as soon as possible. / Your package was released by the clearing agency.
Louisville, KY, United States 04/13/2018 7:10 A.M. A mechanical failure has caused a delay. We will update the delivery date as soon as possible.
04/13/2018 6:59 A.M. Departure Scan
04/13/2018 1:38 A.M. Arrival Scan
Koeln, Germany 04/12/2018 10:56 P.M. Departure Scan
04/12/2018 12:17 A.M. Arrival Scan
Prague, Czechia 04/11/2018 11:02 P.M. Departure Scan
04/11/2018 6:58 P.M. Export Scan
04/10/2018 1:42 P.M. Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, Czechia 04/09/2018 11:32 P.M. Export Scan
04/04/2018 10:48 P.M. Your package is being processed at the clearance agency.
Prague, Czechia 04/04/2018 6:47 P.M. Export Scan
04/04/2018 6:47 P.M. Origin Scan
04/04/2018 12:40 P.M. Pickup Scan
Czechia 04/04/2018 10:39 A.M. Order Processed: Ready for UPS

Re: Ship Date Tracking Spreadsheet

Just FYI:
Based on Support Hotline PR is rebuilding their outbound/shipping process currently. They expect significant delays at the moment.
That would explain why we experience such an irregular, I would almost say chaotic shipping right now.
Recommendation was ... just wait ...
hm....
...
...
waiting ...

Re: Ship Date Tracking Spreadsheet

My MK3 finally arrived today after a long wait.

Order date: Jan 28 2018
Shipping date: Apr 4, 2018
UPS Delivery Date Estimate: 4/10/2018
Delivery date to Oregon USA: 4/16/2018

A few interesting observations from my neighbor who is a UPS manager:
- 4 to 5 days is typical time in the clearing agency.
- The "mechanical failure" message is what UPS uses for the import clearing agency messages due to system issues.
- The UPS shipping estimate date doesn't take in account for non business days while in the clearing agency.
- The printer took a side trip to Milwaukee WI and back to Louisville KY to get faster sorting times. (700 mi round trip)

The UPS tracking info:
Location Date Local Time Activity
OREGON CITY, OR, US 04/16/2018 2:37 P.M. Package picked up at UPS Access Point™
Tualatin, OR, United States 04/16/2018 10:10 A.M. UPS Access Point™ possession
04/16/2018 9:44 A.M. Delivered to UPS Access Point™
Proof of Delivery
04/16/2018 8:11 A.M. Out For Delivery Today
Tualatin, OR, United States 04/14/2018 5:33 A.M. Destination Scan
04/14/2018 5:33 A.M. As requested, the UPS My Choice® delivery change was completed. / Delivery to a UPS Access Point™ location is pending.
04/14/2018 1:02 A.M. Arrival Scan
Portland, OR, United States 04/14/2018 12:35 A.M. Departure Scan
Portland, OR, United States 04/13/2018 7:02 P.M. Arrival Scan
04/13/2018 5:52 P.M. Departure Scan
04/13/2018 5:45 P.M. Arrival Scan
Louisville, KY, United States 04/13/2018 4:08 P.M. Departure Scan
04/13/2018 1:40 P.M. Import Scan
Milwaukee, WI, United States 04/13/2018 7:16 A.M. Arrival Scan
04/13/2018 7:14 A.M. A mechanical failure has caused a delay. We will update the delivery date as soon as possible. / Your package was released by the clearing agency.
Louisville, KY, United States 04/13/2018 7:10 A.M. A mechanical failure has caused a delay. We will update the delivery date as soon as possible.
04/13/2018 6:59 A.M. Departure Scan
04/13/2018 1:38 A.M. Arrival Scan
Koeln, Germany 04/12/2018 10:56 P.M. Departure Scan
04/12/2018 12:17 A.M. Arrival Scan
Prague, Czechia 04/11/2018 11:02 P.M. Departure Scan
04/11/2018 6:58 P.M. Export Scan
04/10/2018 1:42 P.M. Your package is being processed at the clearance agency. / Your package was released by the clearing agency.
Prague, Czechia 04/09/2018 11:32 P.M. Export Scan
04/04/2018 10:48 P.M. Your package is being processed at the clearance agency.
Prague, Czechia 04/04/2018 6:47 P.M. Export Scan
04/04/2018 6:47 P.M. Origin Scan
04/04/2018 12:40 P.M. Pickup Scan
Czechia 04/04/2018 10:39 A.M. Order Processed: Ready for UPS

Was this a kit, or a pre-built? And woohoo for another one coming to Oregon!!! What UPS option did you pick?

Re: Ship Date Tracking Spreadsheet

Was this a kit, or a pre-built? And woohoo for another one coming to Oregon!!! What UPS option did you pick?

From the tracking sheet it looks like this was a kit.

Re: Ship Date Tracking Spreadsheet

Mine has shipped, and currently sitting in Amsterdam. Didn't get an email, but the status of my order changed in the shop.

Re: Ship Date Tracking Spreadsheet

I contacted support again now, and was told my kit will be shipped by the end of the week.

Re: Ship Date Tracking Spreadsheet

I contacted support again now, and was told my kit will be shipped by the end of the week.

ughhhh that prob. means mine is atleast another 2 weeks out...man they are failing hard at getting shipping together.

Re: Ship Date Tracking Spreadsheet

I ordered an orange kit on April 7th and was surprised to get a shipping notice today, April 10th! It's predicted to arrive April 16th 😀
They must have worked through their backlog.

I'm calling you out. Proof, or it didn't happen. I bet you erroneously ordered a MK2, and boy are you gonna be pissed when it shows up and you thought you were getting a MK3.

Well, it arrived yesterday and it is a MK3. So they didn't make a mistake sending me the wrong printer, they just made a mistake shipping it to me too early.