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Ship Date Tracking Spreadsheet  

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DaMaDo
(@damado)
Active Member
Re: Ship Date Tracking Spreadsheet

My label was created on the 20th and my status is still "On Backorder".

Publié : 02/01/2018 4:07 pm
Craig Trader
(@craig-trader-2)
Eminent Member
Re: Ship Date Tracking Spreadsheet


To be clear - I don't disagree on both points. Holiday time is much deserved and if they are dealing with issues, I'd rather get the post-corrected version than prior if it's hardware (though I don't at all mind working through reprinting new parts, etc., for the depth of understanding that provides... I buy a kit because I like getting my hands dirty). Software issues I can deal with as upgrades happen. They, too, provide valuable printer insight as the fixes happen.

I was just lamenting the frustration of getting a tracking number early enough that I was all jazzed to dig into the build process while I had 10 days off. I've got plenty of other projects in the hopper, though... 🙂

Actually, the issues being reported have gotten me digging into deeper calibration of MK2S to both increase my knowledge for possible MK3 troubleshooting and to have a solid quality benchmark to meet or exceed once I do have my MK3.

My shipping notice was generated at 5pm CET on Friday the 22nd. When I chatted with support on Wednesday the 27th, I was told it would ship "today or at least tomorrow". When I chatted with support on Friday the 29th, I was told "It is being packed right now, UPS didnt pick up during Christmas, thats why it took so long". As of 6:30pm CET, January 2nd, my kit still hasn't shipped, and now the "chat with support" feature seems to have been removed from the website.

If Prusa Research was going to be shut down for the week of the 25th, then they should have just said so up front. They certainly shouldn't have generated a bunch of tracking numbers and then not shipped stuff.

I solve problems, usually with computers ...

Publié : 02/01/2018 6:34 pm
DaMaDo
(@damado)
Active Member
Re: Ship Date Tracking Spreadsheet

Chat feature was there for me. They said my order should ship either this or next week. That narrows it down ;P.

Publié : 02/01/2018 7:01 pm
theodor.l
(@theodor-l)
Eminent Member
Re: Ship Date Tracking Spreadsheet

Seems like not much happend between the holidays and about 1 Printer got tracking today......I'm quite worried. ...Seems like they didn't thought this through enough.....Every single day of? That's allot....

Feels a little strange actually or is it just me that are a bit extra annoyed?

Thanks!

Publié : 02/01/2018 7:10 pm
ronnie12342003
(@ronnie12342003)
Estimable Member
Re: Ship Date Tracking Spreadsheet

mine is supposed to be end of feb maybe march and I still paid for 3 day delivery lol

Publié : 02/01/2018 10:51 pm
Josef Průša
(@josef-prusa)
Membre Admin
Re: Ship Date Tracking Spreadsheet


Seems like not much happend between the holidays and about 1 Printer got tracking today......I'm quite worried. ...Seems like they didn't thought this through enough.....Every single day of? That's allot....

Feels a little strange actually or is it just me that are a bit extra annoyed?

Thanks!

I do not know where do you live, but in Czechia (and whole EU) we have mandatory 20+ days of paid vacation. There is no way around that, actually if people don't use it up, we have to force them or get into trouble 😉 People save up the days and use it by the end of the year to spend time with their families. If we do not have at least 50% of the production in, we can only do preparations, but cannot finish the whole product.

Founder and owner / Majitel a zakladatel
Publié : 03/01/2018 12:07 am
ed
 ed
(@ed-3)
Reputable Member
Re: Ship Date Tracking Spreadsheet



I do not know where do you live, but in Czechia (and whole EU) we have mandatory 20+ days of paid vacation. There is no way around that, actually if people don't use it up, we have to force them or get into trouble 😉 People save up the days and use it by the end of the year to spend time with their families. If we do not have at least 50% of the production in, we can only do preparations, but cannot finish the whole product.

It's not mandatory here in the US but a lot of us have a "use it or lose it" policy. Our shop is pretty much empty the last 2 weeks of every year. As much as I want my printer to ship, I also understand the need for a break to spend time with family, all work and no play isn't good for production or quality...

Publié : 03/01/2018 12:20 am
Christopher Tilley
(@christopher-tilley)
Trusted Member
Re: Ship Date Tracking Spreadsheet



Seems like not much happend between the holidays and about 1 Printer got tracking today......I'm quite worried. ...Seems like they didn't thought this through enough.....Every single day of? That's allot....

Feels a little strange actually or is it just me that are a bit extra annoyed?

Thanks!

I do not know where do you live, but in Czechia (and whole EU) we have mandatory 20+ days of paid vacation. There is no way around that, actually if people don't use it up, we have to force them or get into trouble 😉 People save up the days and use it by the end of the year to spend time with their families. If we do not have at least 50% of the production in, we can only do preparations, but cannot finish the whole product.

Yeah. My first job out of college only offered 5 days of vacation. I burned out pretty quick, after a year and a half I just said fuck it and walked out. On a different note..... I GOT TRACKING!!!!! 😆

Publié : 03/01/2018 3:12 pm
theodor.l
(@theodor-l)
Eminent Member
Re: Ship Date Tracking Spreadsheet



Seems like not much happend between the holidays and about 1 Printer got tracking today......I'm quite worried. ...Seems like they didn't thought this through enough.....Every single day of? That's allot....

Feels a little strange actually or is it just me that are a bit extra annoyed?

Thanks!

I do not know where do you live, but in Czechia (and whole EU) we have mandatory 20+ days of paid vacation. There is no way around that, actually if people don't use it up, we have to force them or get into trouble 😉 People save up the days and use it by the end of the year to spend time with their families. If we do not have at least 50% of the production in, we can only do preparations, but cannot finish the whole product.

Ok thats answer my question, and when are the force back?

Thanks for reply!

Publié : 03/01/2018 3:25 pm
Christopher Tilley
(@christopher-tilley)
Trusted Member
Re: Ship Date Tracking Spreadsheet

Why lock the spreadsheet? Makes it kind of pointless. It was a perfectly good self regulating system.

Publié : 04/01/2018 6:02 am
reid.b
(@reid-b)
Reputable Member
Re: Ship Date Tracking Spreadsheet

Why do you think it is locked? There might be a temp lock while somebody makes an edit, but nobody took steps to permanently lock it.

Publié : 04/01/2018 6:07 am
Peter
(@peter-12)
Estimable Member
Re: Ship Date Tracking Spreadsheet

It has been locked for at least the last ten hours, a little long for just a "temp lock". The scripts don't even have access.

Publié : 04/01/2018 9:09 am
Christopher Tilley
(@christopher-tilley)
Trusted Member
Re: Ship Date Tracking Spreadsheet


Why do you think it is locked? There might be a temp lock while somebody makes an edit, but nobody took steps to permanently lock it.

It is locked because it says I need owner privileges to make changes. With google sheets, multiple people can live edit the same spreadsheet. It was purposefuly locked, try for yourself.

Publié : 04/01/2018 2:03 pm
theodor.l
(@theodor-l)
Eminent Member
Re: Ship Date Tracking Spreadsheet

I agree had the same hick up for one click.....

It's just to back and hit the link again!



Why do you think it is locked? There might be a temp lock while somebody makes an edit, but nobody took steps to permanently lock it.

It is locked because it says I need owner privileges to make changes. With google sheets, multiple people can live edit the same spreadsheet. It was purposefuly locked, try for yourself.

Publié : 04/01/2018 2:08 pm
theodor.l
(@theodor-l)
Eminent Member
Re: Ship Date Tracking Spreadsheet

Is there anyone know whats happening right now is there allot of orders on the way to people and are the schedule held?

Looks ok I guess but this week nothing will ship I guess...?!

Publié : 04/01/2018 2:11 pm
adam8797
(@adam8797)
Trusted Member
Topic starter answered:
Re: Ship Date Tracking Spreadsheet

Yeah, so did anybody make any changes to permissions?

I haven't made any changes to the sheet in a week or two, so I really dont know whats going on. Everyone with the link should have edit access.

Looks like the link was somehow changed to "View Only."

Sorry about that ladies and gentlemen. Not sure how that happened.

Publié : 04/01/2018 2:24 pm
RobPardee
(@robpardee)
Active Member
Re: Ship Date Tracking Spreadsheet

I got my tracking today!! Order was placed on 10/5/2017 so it looks like they are back to it. Can't wait to get this thing built, history seems to show shipping to the USA is taking 5-7 days so next week for me. Oh and the spreadsheet was locked for me too. I sent an owner request to add the info.

Publié : 04/01/2018 2:25 pm
adam8797
(@adam8797)
Trusted Member
Topic starter answered:
Re: Ship Date Tracking Spreadsheet

Try it now. I modified the permissions. All should have edit access now.

Publié : 04/01/2018 2:29 pm
Christopher Tilley
(@christopher-tilley)
Trusted Member
Re: Ship Date Tracking Spreadsheet


I got my tracking today!! Order was placed on 10/5/2017 so it looks like they are back to it. Can't wait to get this thing built, history seems to show shipping to the USA is taking 5-7 days so next week for me. Oh and the spreadsheet was locked for me too. I sent an owner request to add the info.

Got my tracking yesterday, and it shipped today. It’s a great feeling isn’t it?!! 😆

Publié : 04/01/2018 2:41 pm
alan.h7
(@alan-h7)
Active Member
Re: Ship Date Tracking Spreadsheet



I got my tracking today!! Order was placed on 10/5/2017 so it looks like they are back to it. Can't wait to get this thing built, history seems to show shipping to the USA is taking 5-7 days so next week for me. Oh and the spreadsheet was locked for me too. I sent an owner request to add the info.

Got my tracking yesterday, and it shipped today. It’s a great feeling isn’t it?!! 😆

I got my tracking on the second and still not shipped ,support said there was production problems when I asked today and they would be shipping again tomorrow or Monday, I’m taking everything with a pinch of salt and am bored of checking the status.

Publié : 04/01/2018 7:40 pm
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