MK3S upgrade backordered?  

Re: MK3S upgrade backordered?

My paid upgrade order made last week was stated as 1 to 2 weeks back-order, specifically because I wanted the printed parts. Because it is Prusa, and their track record prioritizing a backorder below other orders, I expect to wait a month 🙁 ... that said, you are probably ahead of me in the queue because you have the voucher (at least that's how I'd ship to my customers).

Re: MK3S upgrade backordered?

My paid upgrade order made last week was stated as 1 to 2 weeks back-order

hmmm, I'm not given any ETA. It just says "On backorder". Not sure if that's worse or better 😀

Re: MK3S upgrade backordered?

Just checked their status page: I'm still hoping I'm in the 1-2 week time frame (quoted when I ordered), and will ship this or next week. But seems the upgrade kit is far more popular than Prusa was expecting. So I am more likely to be 2 months out.

Original Prusa i3 MK3 to MK3S upgrade: 3 weeks (with printed parts 4 weeks)

Re: MK3S upgrade backordered?

I ordered mine on the 13th still backordered.

Re: MK3S upgrade backordered?

I ordered two paid upgrade kits (without printed parts) on the 13th. I got the voucher for the MMU2 one on the 17th and ordered it (without printed parts) as soon as I could get on the site.

None have yet been dispatched.

🙁

Re: MK3S upgrade backordered?

I really think Prusa should have sent the updates to the MMU owners FIRST! Think about it. We will see the most benefit, right? How many MMU's are out there not working and in real need of a filament detection scheme that works? Prusa indicates we can see 93% reliability with this new update.

Where is the love for the MMU test pilots? 🙂

Re: MK3S upgrade backordered?

There are lot of changes going on in the firmware. Just wait couple weeks and you will get more stable version then today.

Re: MK3S upgrade backordered?

Yup, now starts the long wait to ship.

Re: MK3S upgrade backordered?

Ordered mine 2/13 - non-voucher. Shipped yesterday. Should get it Monday in Louisiana, USA. This is the 'print-it-yourself' kit.

Re: MK3S upgrade backordered?

The upgrade is not needed someone already fixed the issue with the original sensor which is superior to the new ON Off switch. The original can sense filament jams. Here is the new R4 extruder with the fix https://www.thingiverse.com/thing:3431164

Re: MK3S upgrade backordered?

Some of us are not using the filament sensor because of all of the problems it causes. The sensor isn't broken, but the design of how it is used is flawed.

I would not bother changing the extruder plastic if I had options to swap to any other type of sensor.

ps: Prusa says they have shipped my upgrade kit (with printed parts). So they are within the 2 week window I was given 13Feb.

Re: MK3S upgrade backordered?

Backordered can mean a lot of things, my MMU2 is put on backorder but they claim it will be packed and shipped mid March or something like that.
My MK3 was delivered 3 days before their free MK3S upgrade but I do get the upgrade along with my MMU2S.
If I look at the order stats it's put on hold until May but according to support that is wrong så who knows when I get the MMU2S with MK3S parts 😉

Re: MK3S upgrade backordered?

Many of these kits (printed) are shipping now were ordered on or around the 14th. That is only a week.

Re: MK3S upgrade backordered?

I ordered mine on the 13th as soon as the button "Order" showed up, and its still not shipped. I ordered the self print kit because i thought that it would ship sooner. I was so sure that it would ship soon, i took apart my printer and prepped everything i needed.

WOW , was i stupid to do that... I am still waiting for notice that its shipped. I asked support, and they told me 2-3 weeks.

I only wish they knew what they were doing. If i knew it would take this long and it said so on the order page when i actually ordered it, i would have not taken my printer apart.

I learned a lesson, and wont believe anything they say from now on when i order.

They make amazing printers, but their shipping and way of doing business really sucks and creates lots of frustration.

Re: MK3S upgrade backordered?

Same with me. I ordered on the 13th as soon as the shop allowed the kit orders to be placed. Kits to print the parts myself so I could get them quicker. As that is now 9 days ago I spoke earlier with support via chat. They told me my order won't be shipped until 2nd week of March. Almost three weeks away!

Just how that works I cannot figure as I must have been within the first few hundred orders, and others who ordered at the same time as me or after me already have their kits in their hands. Kits with pre-printed parts have been sent out. Apparently whole printer kits with the new parts in are in stock in Canada.

One day perhaps I will place an order with Prusa and not be disappointed in some way.

Today is not that day.

Re: MK3S upgrade backordered?

Ordered mine 2/13 - non-voucher. Shipped yesterday. Should get it Monday in Louisiana, USA. This is the 'print-it-yourself' kit.

New Orleans here, ordered mine on morning of 14th, amazing how less than 12 hours makes the difference. mine is still backorder with no info as to what cue I'm in or rough ETA.
I was serious when I said I could build the sensor from their schematic in less time.

Re: MK3S upgrade backordered?

Same with me. I ordered on the 13th as soon as the shop allowed the kit orders to be placed. Kits to print the parts myself so I could get them quicker. As that is now 9 days ago I spoke earlier with support via chat. They told me my order won't be shipped until 2nd week of March. Almost three weeks away!

Just how that works I cannot figure as I must have been within the first few hundred orders, and others who ordered at the same time as me or after me already have their kits in their hands. Kits with pre-printed parts have been sent out. Apparently whole printer kits with the new parts in are in stock in Canada.

One day perhaps I will place an order with Prusa and not be disappointed in some way.

Today is not that day.

I gave up on Prusa, and cancelled my order. The worse part for me, is that someone from customer service first told me it will be shipped next week, so i took apart my extruder so i can clean it up, change the bearings etc. WOW, was i stupid.... I was so excited that i was one of the first to order it. Then i started seeing forum posts from people who ordered it on 13th and they got it! WOW!!! I am pretty sure they have a "Whitelist" of people whom spend more money with them that get it first " VIP's", and then the lower ends whom are more hobbyists and just one printer instead of a farm, have to wait for the royalty to get theirs.

I cancelled, and vowed to never order from Prusa again unless absolutely necessary. I instead ordered the bondtech upgrade, and just got it an hour ago. I cant wait to finish assembly.

Its such a shame that Prusa has so little respect for its clientbase that they cannot just be upfront with them and say " We screwed up, we should have prepared better before launching". Instead, we get excuses and lies.

Anyways, i am glad i cancelled, i was sick of logging in 20x a day and checking if my item was going to be shipped soon like prusa told me initially.

If enough people cancel, and teach them a lesson, maybe they will change. But i doubt it.

Re: MK3S upgrade backordered?

I gave up on Prusa, and cancelled my order. The worse part for me, is that someone from customer service first told me it will be shipped next week, so i took apart my extruder so i can clean it up, change the bearings etc. WOW, was i stupid.... I was so excited that i was one of the first to order it. Then i started seeing forum posts from people who ordered it on 13th and they got it! WOW!!! I am pretty sure they have a "Whitelist" of people whom spend more money with them that get it first " VIP's", and then the lower ends whom are more hobbyists and just one printer instead of a farm, have to wait for the royalty to get theirs.

I cancelled, and vowed to never order from Prusa again unless absolutely necessary. I instead ordered the bondtech upgrade, and just got it an hour ago. I cant wait to finish assembly.

Its such a shame that Prusa has so little respect for its clientbase that they cannot just be upfront with them and say " We screwed up, we should have prepared better before launching". Instead, we get excuses and lies.

Anyways, i am glad i cancelled, i was sick of logging in 20x a day and checking if my item was going to be shipped soon like prusa told me initially.

If enough people cancel, and teach them a lesson, maybe they will change. But i doubt it.

Soo much hate because of some additional weeks waiting time ... No need to make up something about VIP orders. Long time customers are also waiting.

Re: MK3S upgrade backordered?

I gave up on Prusa, and cancelled my order. The worse part for me, is that someone from customer service first told me it will be shipped next week, so i took apart my extruder so i can clean it up, change the bearings etc. WOW, was i stupid.... I was so excited that i was one of the first to order it. Then i started seeing forum posts from people who ordered it on 13th and they got it! WOW!!! I am pretty sure they have a "Whitelist" of people whom spend more money with them that get it first " VIP's", and then the lower ends whom are more hobbyists and just one printer instead of a farm, have to wait for the royalty to get theirs.

I cancelled, and vowed to never order from Prusa again unless absolutely necessary. I instead ordered the bondtech upgrade, and just got it an hour ago. I cant wait to finish assembly.

Its such a shame that Prusa has so little respect for its clientbase that they cannot just be upfront with them and say " We screwed up, we should have prepared better before launching". Instead, we get excuses and lies.

Anyways, i am glad i cancelled, i was sick of logging in 20x a day and checking if my item was going to be shipped soon like prusa told me initially.

If enough people cancel, and teach them a lesson, maybe they will change. But i doubt it.

Soo much hate because of some additional weeks waiting time ... No need to make up something about VIP orders. Long time customers are also waiting.

what goes up, must come down, and one day something better will come along from another company that respects their word. They have to stop selling what they cannot produce. It creates bitterness and resentment . Only fanboys will just sit and make excuses for the company. But in the end, everyone has their last straw moment, prusa thinks we will just sit like idiots waiting for their stuff while our money sits in their accounts.

i would be less upset if they only charged my credit card once my item shipped, like every other reputable company does when they have a backorder?