Lack of respect and honesty = cancelled order  

Re: Lack of respect and honesty = cancelled order

In other news, today I'm fussing with an Amazon order that delivered a bag of substitute brown sugar instead of the computer part I ordered. "No returns" seems to be the policy.

You see, they did deliver the right product. You didn't realize it, but the computer part is using the new carbon technology that is supplanting silicon technology. You didn't realize it because you didn't notice the fine print saying that some assembly is required. 😛

Even better - using the fermentation required to get the longer chain molecules used in the next step of the plasticizer process yields a very nice beverage called Stout. But you'll need to add the correct style of hops before proceeding beyond the wort ...

Re: Lack of respect and honesty = cancelled order

I think we should stop feeding the troll...

I really think comments like this just go some way to proving the OPs point, don't you?

Re: Lack of respect and honesty = cancelled order

Interesting exchanges.
It is not easy to reconcile customers short time expectations with all fast growth constraints which are only resolvable in the medium term (new production lines, staff, customer service, after-sales service, R&D, etc.).
This gap necessarily generate frustration for both parties.
I noted that the manufacturer, through all its communication channels, has repeatedly expressed his concerns about his staff hard work to reduce delays.
Philippe

Re: Lack of respect and honesty = cancelled order

I love how most of you guys slam the OP while completely ignoring the totally real and legitimate Issue.

Fact is that Prusa has a huge issue with repeatably lying to their customers, and this needs to be addressed, yet they just keep doing it over and over and over again. This combined with the fact that they take your money up front and then repeatedly lie to you compounds this issue even further.

Bending over and taking it up the crapper and saying yes sir like a blind fanboy will not solve this issue and i think this is the OP's point.

Sure OP could have worded this a little(or alot) nicer, but his point is correct.

Re: Lack of respect and honesty = cancelled order

I love how most of you guys slam the OP while completely ignoring the totally real and legitimate Issue.Pointing out that the OP's complaint is with Prusa and not this community is not "slamming" anybody. It's pointing out rather rude and presumptuous behavior, something particularly self-unaware given a post with the subject "Lack of respect".

Fact is that Prusa has a huge issue with repeatably lying to their customers, and this needs to be addressed, yet they just keep doing it over and over and over again. This combined with the fact that they take your money up front and then repeatedly lie to you compounds this issue even further.I wouldn't call it "lying" but do agree that their communications are not the best. I am annoyed, but I understand the issues. I think we fundamentally agree, but differ on our perceptions of Prusa's motivations.

Bending over and taking it up the crapper and saying yes sir like a blind fanboy will not solve this issue and i think this is the OP's point.Where exactly do you jump from "Prusa is not doing it to correctly" to anybody "taking it up the crapper"? Is this something that applies to everybody but you? The reality is that today, if you want a Prusa product, you have to pay up front and you have to wait. The same thing applies to high-demand cars and plenty of other high-demand products. That's how the market works. If we could go somewhere else and buy the same thing with the same quality (and possibly the same support), we would. We can't so here we are. Why turn it into insults? The option is to walk away. If you're not willing to do that, you're not superior to anybody else for screaming about it.

Sure OP could have worded this a little(or alot) nicer, but his point is correct.Which point? OP stated quite clearly that the problem is people who continue to support Prusa, with no consideration that the same support extends to fellow community members. I'm here to support fellow community members, and to pay back -- however slightly -- some of the generosity that was shown to me starting out.

Seriously, what do you or OP expect anybody here to be able to do about the situation? It sucks, but we want the products. Prusa is improving, but only slowly. Driving Prusa out of business probably wouldn't do any of us any good, except perhaps a self-satisfied few. What exactly do you and/or OP want from the community? You've also purchased Prusa equipment. Doesn't that make you one of the cult member fanboys yourself? If not, exactly how are you different?

OP wanted a product. OP got annoyed and cancelled order. Seems to be shooting one's own foot IMO, but good for OP. That's standing up for what you believe in. Leave on principle. But now... what? Start railing on about the user support community that won't light torches and jump on the bandwagon? If you want to leave, leave. The door's that way. Nobody is starting letter campaigns to stop you. Want to complain to Prusa? Fine. There are several options available. There are appropriate adult responses available that will yield far better results than tossing about insults at the community.

Re: Lack of respect and honesty = cancelled order

[...] If people are taking the word " Fanboy" as an insult, i dont even know what to say.Had you stopped there, perhaps it wouldn't have been perceived as "... 95% of their business are hardcore fans whom are walking blind into the cult. They can withstand delays, misinformation, and lack of respect because they are hardcore "cultists" whom are brainwashed by the incredible quality of the Prusa". You wrote quite a bit more.

[...] It all comes down to that. If you take my money, do what your people say you will do. If someone from your company said it will ship next week to me, then move heaven and earth to make sure its done.What makes you think they're not making extreme efforts? It sounds like Prusa has been working overtime. I can't imagine they're happy about the situation.

When Amazon screws up, they make it right immediately, and i will spend blindly at amazon i believe until I am dead. They take back bad stuff, and pay for their mistakes.Perhaps Amazon is a somewhat larger company? Hell, even Muskie gets it wrong. Unfortunately, with high-demand items that are difficult to get into production reliably, this happens. At least you're not out $1,000-$35,000 and making monthly payments on your Prusa bits. Just as with Prusa, people are willing to wait to get the quality product they want. No need to start ranting about cults and such.

I just see excuses, not answers?

Re: Lack of respect and honesty = cancelled order

I love how most of you guys slam the OP while completely ignoring the totally real and legitimate Issue.

Fact is that Prusa has a huge issue with repeatably lying to their customers, and this needs to be addressed, yet they just keep doing it over and over and over again. This combined with the fact that they take your money up front and then repeatedly lie to you compounds this issue even further.

Bending over and taking it up the crapper and saying yes sir like a blind fanboy will not solve this issue and i think this is the OP's point.

Sure OP could have worded this a little(or alot) nicer, but his point is correct.

Thank you!

Re: Lack of respect and honesty = cancelled order

Probably good this is all hosted somewhere other than the US of A. I've known people who were sued for less vitriol, and lost; having to pay $50,000 for defamation; not to mention their legal bill defending themselves.

When posting comments about businesses, always a good idea to 1) keep it to documented facts; 2) no name calling whatsoever; 3) do nothing to disrupt the companies business unless you also want to pay for lost revenue claims.

For the records, I'm just a messenger here: no ties or connections to any of the parties screaming at each other..

Re: Lack of respect and honesty = cancelled order

Interesting exchanges.
It is not easy to reconcile customers short time expectations with all fast growth constraints
Philippe

Not sure that is really the issue. The issue for me, at least, was being told incorrect info on two separate occasions. In fact three occasions, counting the info on the website. Only a minor thing at the end of the day, but combined with paying up front and waiting 2.5 months (which didn't need to be) for an upgrade lead to considerable frustration.

The key is not just the wait, but the communication while waiting. Again, nothing devastating, but an improvement would lead to less threads like these, which is a good thing for all concerned.

Re: Lack of respect and honesty = cancelled order

Suggestion:

Caveat Emptor

ps: adding some of the highlights in Prusa's User Agreement for doing business with them.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. <posting texts>

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. <caveat emptor>

Errors: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). <caveat emptor, again>

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. <Prusa's call>

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Re: Lack of respect and honesty = cancelled order

When posting comments about businesses, always a good idea to 1) keep it to documented facts; 2) no name calling whatsoever; 3) do nothing to disrupt the companies business unless you also want to pay for lost revenue claims.

The problem with your good ideas is that doing 1 can cause 3. 😆

I'm sure PR are interested in customer feedback, which (taking out the hurt feelings) is essentially what this thread is all about. Lets leave talk of "legal action" out of the discussion, for everyone's sake.

Re: Lack of respect and honesty = cancelled order

When posting comments about businesses, always a good idea to 1) keep it to documented facts; 2) no name calling whatsoever; 3) do nothing to disrupt the companies business unless you also want to pay for lost revenue claims.

The problem with your good ideas is that doing 1 can cause 3. 😆

I'm sure PR are interested in customer feedback, which (taking out the hurt feelings) is essentially what this thread is all about. Lets leave talk of "legal action" out of the discussion, for everyone's sake.

That's funny. But discussions like this are what get people into trouble, and why it's reasonable to let people know their words have consequences.

ps: I should note: if item 1 is used to cause item 3, then the poster of item 1 is culpable for damages. Here's an example of the legalese behind the caution. https://www.business2community.com/social-media/5-easy-ways-get-sued-online-content-social-media-0969797

5 Easy Ways to Get Sued Over Online Content & Social Media
Although much of the rise in litigation has come from the Computer Fraud and Abuse Act (CFAA) and its rules on data security and privacy, the bulk of the litigation in American courts remains focused on five issues:

Copyright Infringement
Tortious Interference
Product Disparagement
Defamation
The Right of Publicity
Three of these issues – tortious interference, product disparagement, and defamation – are somewhat similar. They all boil down to someone posting something negative in an online forum that damages the reputation of someone else (or something else) in a way that is prohibited by law.

Re: Lack of respect and honesty = cancelled order

I'm sorry. I'm so sorry.
My idea was to respect of both parties positions.
I also wanted to point out that the supplier communicates a lot about its growth problems and the actions taken to solve them.
In this world where everything must be immediate, we should accept that the results will not be instantaneous.
However, such communication is not common and deserves a positive assessment.
Philippe
I believe that everyone has clearly expressed their position. Continuing this post may not bring anything positive.
bien amicalement à tous.