brand new factory build Mk2 has Thermal Runaway Error
 
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john.n3
(@john-n3)
Active Member
Topic starter answered:
Re: brand new factory build Mk2 has Thermal Runaway Error

hi guys

ok well i have had more time to play with the mk2

if i use the SD card with for example the whistle model...the hot end goes to 210 and then drops fast to 199 or so once the fan starts,...and it stays there for most of the print..but rises as the hot end gets higher from the bed...this is with the fan speed at 100% on the supplied sd card models

if i adjust the temp to say 215 during the print then the hotend does not come up any higher temperature than 199...seems like the fan is cooling it down

does that seem normal?

is the sock my only solution?

Posted : 21/09/2016 10:14 am
PJR
 PJR
(@pjr)
Antient Member Moderator
Re: brand new factory build Mk2 has Thermal Runaway Error

John

A couple of things:

Unplug the heater connector at the RAMBo end and replug. Do this a couple of times to ensure the connector is clean and is seating properly.

If you have a multimeter, when you have the connector unplugged, measure the resistance of the heater and cable by putting the probes on the screw terminals of hte connector. Let us know the resistance value as measured. (Note that you should also measure the resistance of the multimeter leads by touching the probes together, then subtract that reading from the heater resistance reading.)

Peter

Please note: I do not have any affiliation with Prusa Research. Any advices given are offered in good faith. It is your responsibility to ensure that by following my advice you do not suffer or cause injury, damage…

Posted : 21/09/2016 11:25 am
john.n3
(@john-n3)
Active Member
Topic starter answered:
Re: brand new factory build Mk2 has Thermal Runaway Error

with the heater connector unplugged from the pcb the heater resistance is exactly 6 ohms

the connector was dam tight to get off...ill reconnect it again

Posted : 21/09/2016 11:32 am
PJR
 PJR
(@pjr)
Antient Member Moderator
Re: brand new factory build Mk2 has Thermal Runaway Error

John

That works out to about 23 Watts at 11.75V, which is thereabouts what a 12V rail will provide.

23W is very much on the low end of what is required and is most likely the cause of your issues.

So there are a few things you can do:

1. Contact support - use "live chat" on the shop pages and give them a link to this thread.
2. Increase the PSU voltage. Remove the PSU and plastic cover; there is an adjustment pot near to the screw terminals. Increase voltage by about 0.5V.
3. Insulate the heater block - either treat your hot end to some socks or try wrapping it with Kapton tape.

Peter

Please note: I do not have any affiliation with Prusa Research. Any advices given are offered in good faith. It is your responsibility to ensure that by following my advice you do not suffer or cause injury, damage…

Posted : 21/09/2016 1:07 pm
john.n3
(@john-n3)
Active Member
Topic starter answered:
Re: brand new factory build Mk2 has Thermal Runaway Error

THANKS PJR

i contacted support and they recon you are correct and i should adjust the voltage
they will send me instructions

lets all hold hands and chant...i can feel a explosion coming on heheh 😀 😀 😀 😀

Posted : 21/09/2016 3:21 pm
john.n3
(@john-n3)
Active Member
Topic starter answered:
Re: brand new factory build Mk2 has Thermal Runaway Error

UPDATE

prusa support have asked me to send back the printer for inspection and will deliver a new replacement at same time

top job on the service !!!

and many thanks to the guys on the forum for the time and effort helping me solve this small issue

cheers guys ill let you know how i get one with the replacement

Posted : 21/09/2016 9:00 pm
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