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Xl extruder stops  

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SailorEric
(@sailoreric)
Estimable Member
RE: Xl extruder stops

They have decided to replace the Buddy board and both printheads although 5 days since last contact and waiting. They will of course want it run with latest firmware. Honestly after 5 months of all this endless issues this is the last try. After this it's chargeback time and I give up on Prusa. With the money I'll look at a few options in IDEX at the size I need. This has cost us dearly and they don't seem to care.

Posted : 12/11/2024 1:42 am
SteJi and Azulrose liked
SteJi
(@steji)
Member
RE: Xl extruder stops

 

Posted by: @gik

 

...

I hope so too. I don't think every support guy is equally motivated or properly trained.

Let's just hope that the information I received is correct.

...

I keep my fingers crossed for you.

 

I don't want to exaggerate, of course, but this is the information I received. Hopefully it's correct and this annoying nightmare will be over.

We got our XL back, so there is another update - and sad news again... after second visit in Prusa factory and lots and lots of promises and reassuring the printer worked for approximately 16 hours. Then it failed in the same way we all know. This time we will have to press for refund. Fortunately Czech law states that if there is valid warranty claim for the same issue for the 3rd time they are obliged to return the money. And believe me, they started to twist like a snake to get out from this situation. This is very, very sad.

Posted : 12/11/2024 2:24 am
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