Disassembled Extruder motor not rotating while purging
Hey, I got my Printer 2 weeks ago as a Kit.
After assembly I had a hard time pushing filament in and after I managed to do that the extruder made noises in the purging phase and nothing came out. Unless I actually pushed it (helped the motor purging by hand
Therefore, I disassembled the extruder and checked the motor, and it was rotating back and forth and the whole motor housing is shaking while purging (the actual loading phase is rotating smoothly without shaking at all)
I validated all wiring and all tests pass in the wizard.
I will upload videos to show you how the motor is spinning in purge
Is this normal ? should I check other issues related to extruder noises ?
RE: Disassembled Extruder motor not rotating while purging
mp4= https://forum.prusa3d.com/wp-content/uploads/2022/07/IMG_0867.mp4
RE: Disassembled Extruder motor not rotating while purging
Get on the chat with Prusa Support via shop.prusa3d.com. At minimum, to register a warranty complaint in case it's serious.
Formerly known on this forum as @fuchsr -- until all hell broke loose with the forum software...