New MK4S but same old issues
I recently invested over 700eur in the new mk4s printer having previously assembled two mk3s kits and never had to contact prusa support ever about those printers. I bought the mk4s because i was convinced by the reviews that it was a real step forward and the gateway to long term reliable printing. I assembled my mk4s and for one week everything was perfect. After the first week i had a clogged nozzle issue, i spent about 8 hours with prusa support trying to solve it but without success so they said they will send me a replacement nozzle but i have not been given any date for when i should expect this to arrive. I made the investment in the mk4s for my new business and i cannot believe my operations have been ground to a halt by a clogged nozzle on the mk4s -it seems to me the designers of the mk4s were a bit lazy and have made the printer a bit faster and better looking but have also included age old problems that should be solved by now. I am more disappointed and frustrated with my new mk4s than any other printer i have bought in the last 10 years. Very poor Josef Prusa, i am very disappointed. How do i make an official complaint?
RE: New MK4S but same old issues
you can email
[email protected]
or use the form at the bottom of this page
https://www.prusa3d.com/page/ask-us-anything_482/
or use the Chat Service
Also on this page
https://www.prusa3d.com/page/ask-us-anything_482/
regards Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK