RE: What Happened to Live Chat?
Thank you very much. I'll drop them an e-mail then. Chat was much faster...
Best Regards
RE: What Happened to Live Chat?
@joantabb / @victor-6 - I went ahead and submitted an issue to [email protected] . I was able to replicate the message as well after clicking on the "Start Chat Session" button (see image, bottom left hand corner).
On the Firefox (138 version - upgraded) browser, I didn't see the chat button on the main page at all, even after several minutes.
Prusa Core One, MK4S w/ MMU3 (formerly MK4 / MMU3, MK3S+/MMU2), 2 Prusa MINI+, Octoprint. PETG, PVB, (some) PLA.
RE: What Happened to Live Chat?
I confirm this is the behavior I have observed. I've got to push the chat button after searching it on purpose because missing completely on the main site page.
RE: What Happened to Live Chat?
Hi guys,
Chat is working for me on every page I tried,
I am using Brave Browser on a Win11 laptop, and I am based in the UK.
Are things back to normal for you now?
regards Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK
RE: What Happened to Live Chat?
This appears to be a browser-specific problem - I can confirm it is still an issue on Firefox v 138.
Prusa Core One, MK4S w/ MMU3 (formerly MK4 / MMU3, MK3S+/MMU2), 2 Prusa MINI+, Octoprint. PETG, PVB, (some) PLA.
RE:
Can confirm that live chat is not working on my end either.
Its not working on:
- Computer at home, with Firefox and Edge
- Smartphone with mobile data with Firefox and Chrome
- Work laptop at work with Firefox and Edge
So multiple different networks and multiple browsers not working since a few days.
RE: What Happened to Live Chat?
Thanks for the info,
I have forwarded this information to my Prusa contact
regards,
Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK
RE: What Happened to Live Chat?
Still not working for me.
RE: What Happened to Live Chat?
I have just logged on to Chat, at https://www.prusa3d.com/
Win11 laptop with Brave Browser
regards Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK
RE: What Happened to Live Chat?
Nokia controlled browsers are Edge and Firefox and none of them works, as far as I can see.
best regards,
Victor
RE: What Happened to Live Chat?
Jeah still not working here.
I'm not installing Brave Browser just to use the live chat. Prusa please get this fixed!
RE: What Happened to Live Chat?
What software are you using?
regards Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK
RE: What Happened to Live Chat?
I tried windows 10 Enterprise and windows server 2019 with browsers Edge and Firefox, updated to latest version and previous one and I confirm on win10 it doesn't work, when browsers are updated. Specifically Firefox 128.10.0esr (64-bit) on Windows 10 Enterprise, that is my current configuration, doesn't work. On Windows Server everything works as expected but the Firefox version that comes up as the latest when I check for updates is different, 138.0.1 (64-bit). I can't play too much with versions due to company safety restrictions.
Thanks.
Best Regards, Victor
RE:
For me, in addition to Windows 10 with Firefox and Edge and Android with Chrome and Firefox, i just now tried Linux Mint with Firefox and Chromium
The Browsers throw:
Uncaught Error: React has blocked a javascript: URL as a security precaution.
javascript:throw new Error('React has blocked a javascript: URL as a security precaution.'):1
So this seems to be a problem with maybe some kind of deprecation in the React framework? (Not a developer at all, so no idea if this is anywhere close...)
RE: What Happened to Live Chat?
Got word from Prusa support that they are aware of the issue and are working on a resolution.
I'll try to be patient until then 😀
RE: What Happened to Live Chat?
Same here 😊
RE: What Happened to Live Chat?
Same problem for me, OS is Windows 11 Pro. I tried the latest Chrome and MS Edge.
Yesterday left email via the contact page. No response yet.
RE:
[...] I tried the latest Chrome and MS Edge [...]
Yeah that's the problem, they told me that this happens with newer browsers and that I shall use an older one.
I think they are using an old version of some framework which gets blocked by the newest browsers and they need to update it on their end.
RE: What Happened to Live Chat?
I'm not compromising my security because they're lazy.
RE: What Happened to Live Chat?
Same here, im glad I worked out the problems I had with my core one and don't need their support right now.