Thank you, Prusa  

RE: Thank you, Prusa

in case you're interested (hope this works with links)

here's the unintended "volcano" hotend:

https://m.youtube.com/watch?feature=youtu.be&v=GPtWZpb6xNY

and this one shows the temperature difference real vs displayed:

https://m.youtube.com/watch?feature=youtu.be&v=uNmN_mJuAD4

RE: Thank you, Prusa

@matthias_franz

next time I recommend you to post in the appropriate thread, where more people are looking at, so more of them cen help you 😉  and when you describe your issue I recomend (not dud to the fact I wrote it 😊 ) this guide https://forum.prusa3d.com/forum/english-forum-general-discussion-announcements-and-releases/we-want-to-help-you-you-have-to-tell-us/

RE: Thank you, Prusa

@zoltan Sorry I didn't expect the discussion to go in this direction, I wasn't expecting help with troubleshooting since it's obviously broken, originally I just wanted to express my disappointment that for a premium product (and price) the support (speed) is not keeping up. As I learned that's partly my fault because I used email and not chat. Still I expected faster help. Thankfully this is just a hobby for me, and waiting weeks to get an issue fixed is just annoying but not causing financial harm.

RE: Thank you, Prusa

Just to close this off: replacement board arrived and fixed the issue 😀 

So after almost a month I'm printing again.