"Sorry, something went wrong with your data"
For the second time in two days, I just typed a long reply to a post, clicked "Add Reply" -- and got a screen with the single line of text "Sorry, something went wrong with your data". My post was gone, neither the browser's Reload nor the Back button would post it or bring it back.
This sucks. When I considered starting over, I noticed that I was no longer logged in. It looks like the forum decided to kick me out just while I was writing my post, and that probably caused the error and data loss.
I am writing this mainly to vent... I have given up any hope that Prusa will fix this forum implementation. Not sure whether they just don't care, or whether the guy who originally set this up is no longer with the company and they just don't know how it works.
RE: "Sorry, something went wrong with your data"
I suspect the later (guy no longer with the company). Also, I don't think Prusa ever hangs out here. They should... They seem more active on Reddit but I avoid Reddit like the plague.
I also never see more than 18 people online but I suspect it's a lot more and I'm only seeing the count for the deployment instance I'm currently assigned to.
Anyway, yes this forum's software is annoying on a good day. Wish they would fix it. I like hanging out here. It's a lot more chill than the rest of the Internet.
RE: "Sorry, something went wrong with your data"
It just happened again, and I can confirm that I found myself logged out when I reloaded the forum page. I obviously was still logged in when I loaded the page, otherwise would not have gotten the editor window and Reply option in the first place.
So that is indeed the root cause of the problem: The automatic log-out strikes at random times, and when that happens while you are just writing a post, it will result in data loss as soon as you click "Add Reply". Logging back in via a second browser tab does unfortunately not allow to recover the "something went wrong with your data" submission.
Hence, cynically, you are more likely to loose long, detailed responses which took some time to write. Quick, off-the-cuff replies are more likely to make it through, because less time passes where the log-out could strike. Grr... 😡
Lesson learned: If you have put some time into writing a post, select and copy (ctrl-C) all text in the editor window before you click "Add reply". You might need the backup copy...
RE: "Sorry, something went wrong with your data"
Lesson learned: If you have put some time into writing a post, select and copy (ctrl-C) all text in the editor window before you click "Add reply". You might need the backup copy...
I do this everywhere, not just on this forum. When I spend a significant amount of time drafting a message, I always copy it before taking any action.
What kills me is that outsourcing the implementation of a proper forum to a specialized company wouldn’t even dent Jo’s pockets. It’s odd that someone who champions open source and community, while shouting his name everywhere, doesn’t take the opportunity to provide his company with a decent forum.
RE: "Sorry, something went wrong with your data"
What kills me is that outsourcing the implementation of a proper forum to a specialized company wouldn’t even dent Jo’s pockets. It’s odd that someone who champions open source and community, while shouting his name everywhere, doesn’t take the opportunity to provide his company with a decent forum.
It appears that they just don't consider the forum to be important. I mean, they don't seem to even read it, let alone join the discussions. If you want to get Prusa's attention, you need to make some noise over on Reddit. (Which I won't; I don't have an account there and don't want one.)
RE:
What kills me is that outsourcing the implementation of a proper forum to a specialized company wouldn’t even dent Jo’s pockets. It’s odd that someone who champions open source and community, while shouting his name everywhere, doesn’t take the opportunity to provide his company with a decent forum.
It appears that they just don't consider the forum to be important. I mean, they don't seem to even read it, let alone join the discussions. If you want to get Prusa's attention, you need to make some noise over on Reddit. (Which I won't; I don't have an account there and don't want one.)
I believe it's simpler than this. Prusa understands their products need support, but are too naïve and immature to know how to provide what's needed. It's a common small company owned by a sole proprietor problem. Beyond the retention issues it causes, they also miss opportunity a good understanding of their customers gives.
Oh well, many of us who tend to be loyal are also willing to find and buy what is best for our needs. When Prusa products are no longer useful, fun and/or entertaining, there are other companies to choose from. US car manufacturers learned this the hard way, too. Japan simply gave American purchasers too many options they no longer avoid. China is Prusa's Japan.