Printed Solid: Good or Bad for Prusa & customers? - General discussion, announcements and releases

RE: Printed Solid: Good or Bad for Prusa & customers?

P Perry — Fri, 11 Jul 2025 10:39:45 +0000

Oh I was already aware of that. Yeah they tack more than shipping and import costs on that PS price.

RE: Printed Solid: Good or Bad for Prusa & customers?

oftherocks — Fri, 11 Jul 2025 05:41:06 +0000

You think that is bad, check out what Amazon is offering US based customers. You can buy a fully assembled XL with 5 toolheads and free shipping for $20 less than the unit costs without shipping from Prusa, or nearly $400 less than what PrintedSolid is asking.

RE: Printed Solid: Good or Bad for Prusa & customers?

P Perry — Mon, 07 Jul 2025 18:04:15 +0000

Bad! They never have anything in stock and I have no idea how they’re still in business. I ask when something as simple as a nozzle will be back in stock and I’m told a month or so.

RE: Printed Solid: Good or Bad for Prusa & customers?

deprecated_dot — Sat, 19 Apr 2025 14:56:56 +0000

Update: Printed Solid sorted me out, at least as far as the part goes. Assembly finished, calibration/self checks passed and the machine is printing. I rescind my previous quip about their speed and performance. 😆

RE: Printed Solid: Good or Bad for Prusa & customers?

deprecated_dot — Wed, 16 Apr 2025 21:23:01 +0000

I wouldn't count on Printed Solid to speed up anything, at least not anytime soon. Especially if you buy a printer kit from them, wait for it to arrive, discover that it has broken (non-printed) parts and try to get a replacement. Even if you have a chat transcript from Prusa themselves admitting that it was a part that should've never made it out of QC, you'll still have to wait more than a week to (hopefully) get your replacement part, and then gamble on whether or not it's going to be broken too. Going on three weeks now. Almost wish I would've either paid the import tariffs myself or just bought a properly QA'd assembled printer for even more money. I know Prusa is turning out a lot of product, but this stuff should've been caught in QA. And, in the event something like this slips through the cracks... replacement parts should always be expedited, especially if you offer to pay the difference so you can get back up to speed as quickly as possible. Even a gift certificate or promo card for some consumables would've offset it a great deal, or even a partial refund on the expensive shipping I paid for the kit itself.

That aside, I'm not saying my experience is indicative of the norm, because I don't know. This may be one of the "0.3% failures" Prusa talks about in their promo material. I bought a Prusa for a reason, and this isn't a dig at them in general, but so far... you know. Time is money, and not all of us are rich in that regard. I know I probably sound bitter, but I'm not. Guess I just got unlucky with a fringe issue compounded by abysmal shipping.

I'll update this post if and when the replacement part ever makes it here. 😀

Posted by: @ken-2
I suspect they have an incentive at the moment to speed up Printed Solid building printers/kits.

RE: Printed Solid: Good or Bad for Prusa & customers?

Ken — Tue, 15 Apr 2025 21:22:09 +0000

I suspect they have an incentive at the moment to speed up Printed Solid building printers/kits.

RE: Printed Solid: Good or Bad for Prusa & customers?

FoxRun3D — Tue, 15 Apr 2025 20:25:24 +0000

in the near future

Remember, that is in Prusa time. As in "Core One conversion kits/filtration units/etc shipping shortly"...

RE: Printed Solid: Good or Bad for Prusa & customers?

Ken — Tue, 15 Apr 2025 18:59:25 +0000

Denise Bertacchi spoke to Josef Prusa at USA show - and talked about Printed Solid, He added that in the near future, all MK4S and CORE One printers for the US market will be made at Printed Solid.

RE: Printed Solid: Good or Bad for Prusa & customers?

JuanCholo — Wed, 09 Apr 2025 17:27:03 +0000

I dealt with printed solid. I had a good experience with them.

Back in November of 2024 I bought a new prusa SL1S resin printer. Turned out the unit had a factory defect.

I used prusa support and we quickly came to the root of the issue was a incorrectly built Core Tower assembly. the person that had assembled the unit had failed to tighten the bolts that hold the isolator together. Prusa wanted me to the return the unit but i could repair it myself using the assembly manual for the SL1 printer.

prusa compensated me with a gift card so i could buy more resins from printedsolid.

the owner of printed solid contacted me that he wished i contacted them first, but i felt it should have gone through prusa's main support because prusa needed to flag the defect in case machines built around that same time had issues.

long story short printed solid gave me credit from prusa and i purchases more resins.

over the next few months i bought more consumables and repair items for he SL1S and each time the orders went out promptly and i had no issues using them.

due to changes in international shipping and VAT and tariffs ordering from overseas the last 5 years has been increaseingly problematic

nice to have a more local distributor.

RE: Printed Solid: Good or Bad for Prusa & customers?

coilbuilder — Wed, 09 Apr 2025 14:26:09 +0000

Jessie is good. We especially like the transition spools, because we do a lot of proof-of-concept prototype printing, so the color doesn't matter much. Nice quality across the board from what we have tried thus far. I can't vouch for the glitter/galaxy spools, but only because we have not tested them yet.