On "backorder(pending)" for 2 weeks
Is this normal? I ordered a MK3 kit with the smooth double sided PEI sheet on the 7th and 2 weeks later its still on backorder, the shipping table says it should only be a week delay for the smooth double sided PEI model.
Anyone else experiencing a long backorder?
Re: On "backorder(pending)" for 2 weeks
First, I wanted to say, whatever wait you have, it is worth it. VERY much so. That being said. I have to wait until Feb. 2019 to get my MMU 2.0.
If you go to your account page and select Order History and Details, there is a link for actual shipping details... (Time frames of when you ordered and when to expect approximate shipping). I'm sure you seen this, I am just ref. to it "just in case". That post will give you a more accurate idea of when your item will ship. It is fairly accurate, and when your timeslot hits for when you ordered it, it will typically happen inside that week. Give or take.
I ordered a couple small items recently and it took about a week for it to ship. I cannot complain in any aspect. My reasoning is this.
No other company out there gives us so much insight as to what is going on inside the company (in the 3d printer world). The amount of orders they are handling along with the troubles of quality control from other manufacturers is a nightmare.
I'd also say, don't be afraid to contact them if you need to. It's always an option.
Christopher
Re: On "backorder(pending)" for 2 weeks
I should make it clear, I'm not disgruntled or anything and I know the Prusa MK3 is worth the wait, just I was hoping for a better timeframe on when it might arrive is all. The only shipping info I can find is that its going through DHL, theres no shipping number or anything. I consulted the shipping time table, and it says there should only be a week delay for the double sided PEI model, so I'm just wondering at week 2 with it still on backorder if something else has come up resulting in a delay.
Re: On "backorder(pending)" for 2 weeks
Have you asked CHAT? Also did you order the default color or request black?
Re: On "backorder(pending)" for 2 weeks
What is CHAT?
I ordered the default orange.
Re: On "backorder(pending)" for 2 weeks
Are you sure you didn't order the double sided PEI powder coated version? I Ordered the Mk3 in black with powder coated bed on the 1st of November and its arriving tomorrow, it was showing as Backorder (Pending) for a short while then changed to Payment accepted and sat there for a week and a half, then changed to shipping soon on Tuesday last week. It finally shipped on Monday this week.
Have you seen the Payment accepted status? If not I'd definitely try live chat to check if they see it as a paid order. Here's are the steps my order went through.
Date Status
11/19/2018 Shipped
11/13/2018 Shipping soon
11/01/2018 Payment accepted
11/01/2018 On backorder (pending)
11/01/2018 Waiting for payment
Re: On "backorder(pending)" for 2 weeks
What is CHAT?
I ordered the default orange.
Livechat, it pops up at the bottom of the shop pages when you are logged in. Bottom right, should say Chat Now.
Re: On "backorder(pending)" for 2 weeks
Are you sure you didn't order the double sided PEI powder coated version? I Ordered the Mk3 in black with powder coated bed on the 1st of November and its arriving tomorrow, it was showing as Backorder (Pending) for a short while then changed to Payment accepted and sat there for a week and a half, then changed to shipping soon on Tuesday last week. It finally shipped on Monday this week.
Have you seen the Payment accepted status? If not I'd definitely try live chat to check if they see it as a paid order. Here's are the steps my order went through.
Date Status
11/19/2018 Shipped
11/13/2018 Shipping soon
11/01/2018 Payment accepted
11/01/2018 On backorder (pending)
11/01/2018 Waiting for payment
From my order page:
"Original Prusa i3 MK3 kit - color : Black and orange, Spring steel sheet : Spring steel sheet with smooth double-sided PEI sheet"
My order goes "Awaiting Paypal payment" then "Backorder(pending)", the payment should have gone through, I saw the Paypal invoice on my debit history. Might have to give them an email and see if everything went through properly.
Re: On "backorder(pending)" for 2 weeks
Sounds like a good idea, I had a response in under an hour when I had a question.
Both the product page and the shipping table say current lead time for your the mk 3 with smooth PEI should be 3 days.
Re: On "backorder(pending)" for 2 weeks
First, I wanted to say, whatever wait you have, it is worth it. VERY much so. That being said. I have to wait until Feb. 2019 to get my MMU 2.0
Maybe this helps. Maybe not.
My MMU 2.0 ordered in August still shows as shipping December 10th on the shipping page.
It arrived yesterday.
The backlog appears to be getting smaller.
Re: On "backorder(pending)" for 2 weeks
Lead time is still 3 days on the product page, but i'm now waiting 5 days. So there is some more lead time atm.
Re: On "backorder(pending)" for 2 weeks
Got in contact with support, apparently for some reason or another even though my Paypal payment went through it never got linked to my order. They linked the payment up to my order but they said it may take a few days for the payment to get properly processed with my order. Looks like I'll be waiting a bit longer but at least its all sorted out now.