Clearance Delay in Customs ? - General discussion, announcements and releases https://forum.prusa3d.com/forum/english-forum-general-discussion-announcements-and-releases/clearance-delay-in-customs/ Prusa3D Forum Discussion Board en-US Wed, 13 May 2026 22:54:06 +0000 wpForo 60 RE: Clearance Delay in Customs ? https://forum.prusa3d.com/forum/english-forum-general-discussion-announcements-and-releases/clearance-delay-in-customs/#post-791381 Tue, 05 May 2026 11:13:27 +0000 What did you order?

Posted by: @happykatz

I have a combined shipment (filament / printer) that has been held up in customs here in the US.

The fedex message is:

Description provided is insufficient to classify commodity. Recommended action: Shipper or Importer must provide a more detailed description of goods.

It looks like they want more detail from Prusa, but they won't give me any more information than this.

Has anyone else encountered this problem ? How did Prusa resolve it ?

The Prusa chat support representative told me that the shipping folks would contact FEDEX and contact me, but I haven't heard anything yet.

 

]]> General discussion, announcements and releases cwbullet https://forum.prusa3d.com/forum/english-forum-general-discussion-announcements-and-releases/clearance-delay-in-customs/#post-791381 RE: https://forum.prusa3d.com/forum/english-forum-general-discussion-announcements-and-releases/clearance-delay-in-customs/#post-791319 Mon, 04 May 2026 18:53:41 +0000 I have this exact same problem. I don’t know how to solve it yet

]]> General discussion, announcements and releases Pavlo https://forum.prusa3d.com/forum/english-forum-general-discussion-announcements-and-releases/clearance-delay-in-customs/#post-791319 Clearance Delay in Customs ? https://forum.prusa3d.com/forum/english-forum-general-discussion-announcements-and-releases/clearance-delay-in-customs/#post-760976 Wed, 13 Aug 2025 15:44:08 +0000 I have a combined shipment (filament / printer) that has been held up in customs here in the US.

The fedex message is:

Description provided is insufficient to classify commodity. Recommended action: Shipper or Importer must provide a more detailed description of goods.

It looks like they want more detail from Prusa, but they won't give me any more information than this.

Has anyone else encountered this problem ? How did Prusa resolve it ?

The Prusa chat support representative told me that the shipping folks would contact FEDEX and contact me, but I haven't heard anything yet.

]]> General discussion, announcements and releases HappyKatz https://forum.prusa3d.com/forum/english-forum-general-discussion-announcements-and-releases/clearance-delay-in-customs/#post-760976