Old Removed Printers Cause Error message upon login when they are not found.
 
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Old Removed Printers Cause Error message upon login when they are not found.  

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bryn51
(@bryn51)
Estimable Member
Old Removed Printers Cause Error message upon login when they are not found.

I once had 4 printers, but sold two of them. I removed them from prusa connect. But ever since that day, when I log in (web) to Prusa Connect, it comes up with several error popups "Error Printer not found or does not belong to the given user".

Clearly Prusa Connect hasn't got the memo about those printers and still thinks I have them, tries to find them in my list of current printers but faiis. I searched everywhere for a reference to those old printers to amend the list, but nothing.  Seems clear that there is an error of logic in the opening screen code somewhere. Or a missing page that would allow the user to see and amend the list of affiliated printers with the current login. Or perhaps a deficiency that occurs when a printer is removed, not completely removing all related data. I'm just guessing.

Whatever is the cause I suggest that its annoying to users, and ought to get some attention.

Postato : 21/04/2026 12:17 am
Same Old Shane
(@same-old-shane)
Utenti Admin
RE: Old Removed Printers Cause Error message upon login when they are not found.

best would be to reach out to support and provide them with your connect email account and what printers you have now and what was removed. That can be passed along to the devs and they can check your account on the backend. 

Shane (AKA FromPrusa)

Postato : 21/04/2026 8:03 am
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