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Cannot connect webcam to Connect  

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Steve S
 Steve S
(@steve-s)
Member
Cannot connect webcam to Connect

I am unable to link/connect a camera,iPhone or iPad to Prusaconnect.

After scanning the QR code and opening in webbrowser, I am prompted to allow acces to the camera/phone.

Once accepted the camera image displays on my phone/tablet, but there is an error indicator at top.  In the settings tab, error is listed as the status.  Attempted to relink but scanning the code again does not result in any change.

Iphone 11 with iOS 16

Thanks

 

 

Posted : 08/09/2023 2:54 am
jsolon
 jsolon
(@jsolon)
Active Member
RE: Cannot connect webcam to Connect

Hi, sounds like something might have gotten garbled up between you device's fingerprint and the camera registered in PrusaConnect. Could you please try adding a new camera and relinking it using the new QR code?

This could be connected to an issue we encountered with our cloud service provider that led to degradation of the camera endpoints in the past ~2 days, but is restored now. Sorry about that.

Posted : 08/09/2023 8:38 am
Steve S liked
Steve S
 Steve S
(@steve-s)
Member
Topic starter answered:
RE: Cannot connect webcam to Connect

Thanks

I deleted, and was able to relink without any problem.

Steve

Posted : 09/09/2023 11:19 pm
jsolon
 jsolon
(@jsolon)
Active Member
RE: Cannot connect webcam to Connect

Glad to hear it worked, cheers!

Posted : 11/09/2023 10:06 am
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